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In-store services at Metro 1104 Key Plz

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Key West, FL to switch or get help with your prepaid service.

Featured reviews at Metro by T-Mobile 1104 Key Plz

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Buck Buck
Nov. 16, 2023, 5:18 a.m.
been with for many happy years View on Google
Kay Tee
Oct. 13, 2023, 8:37 p.m.
Review for Tricia! Today has to be one of the absolute WORST days I've experienced when it comes to a misleading corporation passing the blame and handing off a customer's issue to the next employee. We all know this happens everywhere, but today I spoke to SIX T-Mobile Metro PCS employees between the Key West store, and online (including one manager, who I intend to review elsewhere.) THANK. GOD. for Tricia. As soon as she heard me telling another employee what the issue was and what I had been dealing with all day (and saw me showing my pages worth of documentation to prove it), she stepped right in to help. She showed true leadership capability and service. She not only explained to me what has been happening and why the problem was occurring, but also why so many others were unable to help me get it resolved thus far. She then went on the biggest digital scavenger hunt that I've ever seen and was able to somehow override the glitch that was stopping me from transferring my number from my old, broken phone, to my backup. I wish I could have paid her the activation fee instead, honestly. No employee should have to dig that deep just to perform their tasks. I hope she and the others get paid adequately, because not ONLY was she helping me, but she was multi-tasking like crazy when she had a line forming essentially out the door of the store. She was on the phone with help trying to resolve my issue and got like 8 people's bills paid at the same time. One man came in screaming at her right off the bat and she also showed authority and shut that down right from the start. If she isn't the manager, she should be. Also, Metro? Get these employees some help. I'm reading your other reviews here and noticing that many of them could be fixed with simple communication but you know who doesn't have time to sit and communicate? Your employees. Because they have lines forming out the door of your store. Want more customers? Better yet, want more happy customers? Staff your store and give them a raise. You'll watch your reviews skyrocket. And Tricia- THANK YOU. I know I literally hugged you after you fixed my problem, but seriously, you made the end of a very long Friday SO much better. (Also-sorry. I don't normally go around hugging strangers.) Katie View on Facebook
Scudd Chuker
July 7, 2023, 9:14 p.m.
Very helpful. View on Google
Maribel Torres Ponce
June 13, 2023, 5:01 p.m.
(Translated by Google) Quiet place to make payments or purchases and good service. (Original) Lugar tranquilo para hacer los pagos o compras y buena atención. View on Google
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