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Metro by T-Mobile 3606 W ANDREW JOHNSON HWY 21 - 3606 W ANDREW JOHNSON HWY 21

In-store services at Metro by T-Mobile 3606 W ANDREW JOHNSON HWY 21

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in MORRISTOWN, TN to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 3606 W ANDREW JOHNSON HWY 21

Additional information about Metro by T-Mobile 3606 W ANDREW JOHNSON HWY 21

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 3606 W ANDREW JOHNSON HWY 21

Jonathan Driscoll
Nov. 30, 2025, 11:38 a.m.
Helpful almost to a flaw. Good people View on Google
Vanessa Filyaw
Nov. 15, 2025, 7:52 p.m.
Matthew was frigging amazing! He really took the time out to talk to me and explain EVERYTHING!! My family will definitely be switching soon! View on Google
death crazy (CaRZyDEatH)
April 8, 2025, 4:56 p.m.
Helped me out alot very nice View on Google
Nancy Anderson
Jan. 29, 2025, 4:48 p.m.
I came into Metro in Morristown. I really appreciate the customer service from Kayla. She always helps me and never cares how long it takes. The store is always clean and Best metro by T-Mobile i ever been in compared to the other surrounding stores As far as metro goes this is the best. I like the service Kayla gives she cares about her customers View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.