I would have given this place 5 stars. But unfortunately, the store associate blew that opportunity. I have to share this long detailed story with you. I haven't been able to get into my voicemail and retrieve my new voicemail messages for a week. Now I called the 611 number. Spoke to 4 different technicians that assured me that, after I do these procedures on my phone that I would be able to retrieve my new voicemail messages. Well, all of them failed, but that's not the frustrating part. Every one of them before the end of the call, they tried to sell me a phone, they said, you're eligible for an upgraded phone and I said, look. All I wanna do is be able to get to my voicemail. That's it. So after they tried all of the troubleshooting procedures and did their research, they said, well, the only other option you have is you have to go to a metro by p. C. S powered by T-Mobile store and work with one of the technicians there, which I did do now. I told this story to the technician there how they were pushing to sell me a phone I told her that from the very beginning so she did all the same troubleshooting steps with them on she stayed engaged. She put the phone on speaker so I could see and hear what they're doing. She was very kind, patient courteous ,and it still didn't work. So I said, please have them open up a ticket and get this escalated because it's imperative that I get to my new voicemail messages. So she did all that but before I walked out the door she tried to sell me a phone. I don't know if they don't get this issue resolved within the next 2 days. I'm gonna have to go somewhere else. I hope this helps