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In-store services at Metro 2601 E Bell Rd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Phoenix, AZ to switch or get help with your prepaid service.

Featured reviews at Metro by T-Mobile 2601 E Bell Rd

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Christina Rena' Grimmett
March 25, 2024, 1:17 a.m.
Carla was very helpful and fixed our problem right away. Thanks Carla View on Google
Terra Chapman
Feb. 9, 2024, 3:01 a.m.
CORRECTION: THIS IS FOR CAVE CREEK AND THUNDERBIRD LOCATION. ZERO STARS Went in tonight to port my number over and hopefully get a more updated device and I typically wouldn't waste my time even writing a review, however, this employee by the name Mari waas visiIt was very obvious that she was annoyed that we came in a little too close to closing considering the amount of time it would take her to port over our two different services.. it was clear she didnt want to assist us as she had originally told me that my service and number were eligible to port over and had told my husband that he was unable to port his number over as he didn't have his phone with him. We had told her that the phone had been stolen and she insisted that Airtalk wouldn't port him out without having the device as proof of ownership. She pretty much had this "cant" attitude and her response to every question was "i cant, you cant, it cant happen." She literally just shut us down any way she could. We continued to call airtalk and this took a significant amount of time leaving us with just over 30 minutes to port my number over. I had provided her with the account number and transfer pin and she proceeded to take my phone and go through my messages then stated that I had just "started" my service a few days prior. I had told her that I refilled my service, yes, to which I received a text message confirming that. She proceeded to tell me that my service had to be active for 90 days? I explained that I've had this service for a significant amount of time before she pulled her personal phone out of her back pocket, rolled her eyes and said that she would need to confirm it with my company ... I then reminded her that prior she had said my number was eligible and told her "if you don't want to do it, just say so." She then says "Oh I can do it, But it's going to cost you 3 months in advance." In an extremely rude manner. At that point I had reached over-the-counter to take back my phone and said "Just forget it, I'll go to another location." Now I'm just wondering, is it really metro's policy? Or was this just simply just an employee being lazy? If she dislikes her job working customer service so much, why not go work somewhere else so that somebody who can provide better service can take her position. Metro had lost 2 customers tonight as a result of their employees terrible attitudes and lack of customer service skills. View on Google
maria morales
Sept. 11, 2023, 7:09 p.m.
Bought a speaker and didn’t work went the next day to exchange it and they said the manager was not available to come back on Monday went again on Monday and still no manager so they told me to go to a different store where the manager was, once I got there the manager stated she couldn’t refund or exchange $80 jbl speaker . So I’m basically stuck with a broken speaker and $80 down the drain. I read the receipt and it states all devices or accessories can be refunded within 14 days and they still failed to honor it! That’s a way to treat your customers!! UPDATE: Spoke with the owner and he made it right! Thank you for understanding! View on Google
Corrie Hennerberg
Aug. 1, 2023, 9:44 p.m.
Teresa was amazing, helped my sister find a phone easily and she's a very friendly person, me and my family loved her. View on Google
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