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Metro by T-Mobile 3653 Williamson Rd NW - 3653 Williamson Rd NW

In-store services at Metro by T-Mobile 3653 Williamson Rd NW

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Roanoke, VA to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 3653 Williamson Rd NW

Additional information about Metro by T-Mobile 3653 Williamson Rd NW

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 3653 Williamson Rd NW

Kathleen Colleluori (June)
Nov. 23, 2025, 12:57 a.m.
Terry is amazing! I'm so grateful for his help. He was attentive, kind and patient throughout our interaction. I used to go to the Lexington location but it's now closed and this was my first time driving down to this Roanoke location. The store was clean, the merch was well stocked and Terry helped make my transaction smooth instead of stressful. Thank you Terry! View on Google
David Wilson
Nov. 7, 2025, 9:38 p.m.
Upgraded an older phone on 11/3/2025. Was served by Alexandra. She was great: efficient, knowledgeable and charming. View on Google
Richard Carlos
Sept. 2, 2025, 6:08 p.m.
Excellent customer services and T-mobile Tuesday gift. Guys you are superb. View on Google
Just Asurvivor
July 18, 2025, 4:04 p.m.
Guy was very knowledgeable and EXTREMELY helpful. View on Google

Locations near Metro by T-Mobile 3653 Williamson Rd NW

Authorized Retailer
Metro by T-Mobile 2727 Melrose Ave NW
2.2 miles away
5.0
Authorized Retailer
Metro by T-Mobile 703B 9th St SE
2.7 miles away
5.0

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.