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Metro by T-Mobile 3653 Williamson Rd NW

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Metro by T-Mobile 3653 Williamson Rd NW

Open - 10:00 am - 8:00 pm

Sat: 10:00 am - 8:00 pm

Sun: 12:00 pm - 5:00 pm

Mon: 10:00 am - 8:00 pm

Tues: 10:00 am - 8:00 pm

Wed: 10:00 am - 8:00 pm

Thurs: 10:00 am - 8:00 pm

Fri: 10:00 am - 8:00 pm

3653 Williamson Rd NW Roanoke, VA 24012

AND no activation fees.
Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.

Get the details

50% savings versus $40 Period plan. $120 upfront payment required. If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy.

MEXICO UNLIMITED INCLUDED

AND get the new Samsung Galaxy A17 5G for FREE.

AND pay no activation fees. That's like $250+ in your pocket. When you join Metro on the $40 Period plan and bring your number. Visit your Metro store for details.

Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.

Get directions

$250+ based on Metro device discount and waived activation fee. Activate in store.

Llamadas y textos a México sin límites incluidos

MEXICO UNLIMITED INCLUDED

AND get the new Samsung Galaxy A17 5G for FREE.

AND pay no activation fees. That's like $250+ in your pocket. When you join Metro on the $40 Period plan and bring your number. Visit your Metro store for details.

Get one line of unlimited 5G for $20/mo., when you prepay for 6 months. Bring your phone and shop online or in store.

$250+ based on Metro device discount and waived activation fee. Activate in store.

Join Metro at your local Metro store and enjoy taxes and fees included with your plan.

Get directions

If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy. Video streams in SD.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

Richard Trail

May 21, 2026, 11:06 a.m.

I would like to give a big shout out to Alexsandra when it came her her helping me find my phone that Cesar was lying to me about for a month I was so greatful to her she didn't have to step up to help but she did it wasn't even her store this happened at it was the 9th street store but it didn't matter to her she could have let it keep going on between me and Cesar she just wanted to try and resolve the problem so she stepped up and did what was right meaning if I was wrong or Cesar was when she checked into what was going on she seen my phone never left the 9th street store to me that shows a great worker/manager she stood up for what's right not just jumping on a coworkers or customer side she got to the truth of the problem and she tried to make this problem right for me. I hope the higher up people over this store see my post and see what a great person she is and doing what was right no matter who was in the wrong she did what she needed to do to get to the bottom of this problem that went on for a month . I want to Thank You for everything . If anyone needs a phone go see Alexsandra she is great I hope she can go far in this company as she can they need more people like her that will resolve /help and not just look the other way If it wasn't for her I would have walked away from this company I've been at sense 2018 .I hope this company gets more employees like Alexsandra. Thank you so much P.S.my story of what happened is on the 9th street reviews View on Google

Jon Brewbaker

March 20, 2026, 9:32 p.m.

Alex is the best at the Metro on Williamson Rd she is always smiling and very courteous,I have know her for a few years she never disappoints me or my brother when we are in there .She is best highly recommended this Metro by T-Mobile Thanks Alex The Brewbaker Twins View on Google

Got Questions about Metro by T-Mobile Stores?

How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Is my phone compatible with Metro by T-Mobile?

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Can I get discounted device upgrades?

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Can I use an eSIM with Metro by T-Mobile?

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Can I get any discounts on my phone or service from Metro by T-Mobile?

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Do you have the newest iPhone in stock?

Please check with your local Metro by T-Mobile store or view our online inventory.

Can I trade in a phone at a Metro by T-Mobile store?

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Can I get help setting up my new phone?

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

Where can I buy accessories for my phone?

You can find accessories for your phone at your local Metro by T-Mobile store.

Can I get streaming services with my Metro by T-Mobile plan?

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Metro by T-Mobile 3653 Williamson Rd NW