Update: the manager/owner fixed my issue and then some with urgency and professionalism. I'm very appreciative of the service provided by this person. The only reason it gets a 4 star is due to the initial experience I had which was very off putting however where I was previously dead set on never doing business with this location again my faith in this location has been restored and I will continue to do business here. I went into the store to add to new lines with tablets to my account and paid a little over $250 for my transaction but I didn't get a printed copy of my receipt. Originally I didn't really think anything of it because I saw an email from Metro that read thank you for your purchase in the subject line. After leaving the store I looked at my receipt and noticed that my receipt or my emailed invoice did not match the price that I paid so I called customer service and was directed to return to the store and call customer service back and regards to my email invoice because of the variance. When I got back to the store and inquire on the amount that I paid the associate was confrontational and try to explain what I paid for which didn't make sense to me. I asked for a printed copy that details what I paid for and was told that I cannot get a printed copy at that time because the manager was not there and wouldn't be there for a couple of days so I had to wait to receive a printed receipt which originally he said Monday but then switched to Tuesday (still currently waiting for this receipt as this just happened) would be the soonest I could get the receipt. He then kept telling me that what I paid for was the next month's bill which he did tell me this part when I made the purchase in store earlier that day. However when he talked to the customer service representative on the phone he told the customer service representative that he told me I paid $99.99 for the tablets on a promotion because I was not eligible to get the free tablet promotion based on the area i was in not being eligible for that promotion (which was never disclosed to me at the time of payment) and my next months bill. What he did earlier that day was asked me when I was making the purchase if I got the text or email around the promotion to which I responded "probably but because I get so many subscription texting emails I don't really read them." nothing further was discussed about the promotion. When he made that statement to the customer service representative I asked if that is the case why did I receive an emailed invoice that says the tablets were rebated or discounted at the full price of the tablets to which he responded with a confrontational tone "where is this invoice?" as he had my phone in his hand talking to the customer service representative which I replied with confrontational tone "in my email I can show you when I get my phone back" he then kept saying that I can return the tablets if I wanted to but I would not have made the purchase of the tablets if I wanted to return them. My purpose of coming back into the store is that my emails invoice did not match the price that I paid and so I wanted a detailed receipt that showed exactly what I paid for and was unable to get a a straight answer or resolution on my issue. Paying the $250 is not the issue because I already paid it. The issue comes in when my emailed invoice doesn't match the payment made and you can't or won't provide me with a reason as to why there is a variance and then when I inquire about the variance you because defensive and confrontational as if I did something wrong in inquiring what services I paid for when the information I'm being provided doesn't match the end result.

Ali was so quick to resolve my issue! I had just transferred my account to Metro and was disconnected from the call center team while in the process of getting my preferring phone number linked to my account. He solved my issue quickly and made the day much less stressful in a stress inducing situation!

Day six, another tech came out, jostled the fiber like I have been doing, said it was good to go "again" internet is out, they won't replace the modem despite tech support telling them twice. Got a good tech support finally, and was sent someone to correct. Also, your call center is terrible, I've worked in call centers so I am not exaggerating anything, but no headphones and other agents screening....terrible, and you cant hang up because you have already been waiting 1.5 hours.