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Metro by T-Mobile 3850 S New Braunfels Ave - 3850 S New Braunfels Ave

In-store services at Metro by T-Mobile 3850 S New Braunfels Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in San Antonio, TX to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 3850 S New Braunfels Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 3850 S New Braunfels Ave

SMOOTH 210
March 9, 2026, 9:17 p.m.
I came in to get one I phone thinking I was going to pay hundreds I actually walked out knowing I have 5 free phones thanks to the help from Mr Riz he was very kind and explained his self so appropriate and I was very pleased with what I left with. I've been with Metro for years and am sad to switch T-Mobile but I know after speaking to Riz we are going to be well taken care of thank you so much!!!! Vote Riz!!!! View on Google
Marissa Martinez
March 7, 2026, 7:20 p.m.
I have been with Metro for over a year and have had great service. The first time i came into the store for service i was looking to add my husband and we were looking for a iphone 13. The customer service representative Riz was a great help! He offered us a better promotion than what we were going in with. I left with two new phones no strings attached. He provided a full explanation and walked us through the whole process. I recommend his service to all metro members in need of service. Thank you to Riz👍🏻🙏🏻 View on Google
Erica James
March 6, 2026, 6:43 p.m.
Great experience. Been with metro a while and I never take advantage of the upgrades but I went in today n Riz clarified all the benefits that thy offer and I finally made the much needed upgrade. Ty Riz View on Google
Rita Sotelo
March 2, 2026, 11:28 p.m.
This is the only place I go to purchase my phones.They help me with everything. Even setting up my new phone. I am not tech savy so they help with things like saving photos, saving contacts. So many other things to get me going out the door. I appreciate all they do for me. View on Google
Hailey Brown
March 2, 2026, 9:09 p.m.
Riz & Stephanie were very helpful and knowledgeable on activating out lines and getting a great deal! View on Google

Locations near Metro by T-Mobile 3850 S New Braunfels Ave

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Metro by T-Mobile 4726 S Hackberry
0.8 miles away
4.8
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Metro by T-Mobile 2115 Goliad Rd
1.7 miles away
4.1
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Metro by T-Mobile 2230 SE Military Dr
2.0 miles away
4.1

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.