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Metro by T-Mobile 1778 Empire Blvd - 1778 Empire Blvd

In-store services at Metro by T-Mobile 1778 Empire Blvd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Webster, NY to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 1778 Empire Blvd

Additional information about Metro by T-Mobile 1778 Empire Blvd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 1778 Empire Blvd

Amanda Rizzo
Oct. 26, 2025, 10:32 p.m.
If you are a metro customer experiencing any issues at all, then pay Abhi a visit at the Webster location . It’s the best decision you can make! He is so caring & will make it his mission to provide you the best service & experience possible. I would give him 10 stars if I could! View on Google
Jacob Morahan
Oct. 23, 2025, 3:02 p.m.
My wife and I have been with metro for 10 years now, and whenever we need anything we go directly to Abhi at the Webster location. He is beyond attentive, has endless patience and will not stop until he gets you the absolute best deal he possibly can. He is and will be our go to guy! View on Google
Nicholas L Valletta
Aug. 29, 2025, 10:34 p.m.
Went in the store with major concerns in regards to a phone purchased a week earlier. Abhi the store manager addressed all my concerns and now I'm a happy customer! View on Google
Tatiana Ayala
May 10, 2025, 8:55 p.m.
Abhi was very helpful. Answered all of my family and my question. Very nice and patience with us! Beautiful customer service… we will be back! View on Google
Maria Vazquez-Carrion
April 7, 2025, 6:20 p.m.
Abhi helped me with my smart watch. I'm a very happy customer. Thank you for the time you took to help me. View on Google

Locations near Metro by T-Mobile 1778 Empire Blvd

Authorized Retailer
Metro by T-Mobile 1008 Culver Road
3.4 miles away
4.9
Authorized Retailer
Metro by T-Mobile 779 N Goodman St
4.0 miles away
4.3
Authorized Retailer
Metro by T-Mobile 487 Portland Ave
4.5 miles away
4.6

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.