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In-store services at Metro 870 N Lake St

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Aurora, IL to switch or get help with your prepaid service.

Featured reviews at Metro by T-Mobile 870 N Lake St

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Rheebros Distributors
April 11, 2024, 11:41 p.m.
Exceptional Service at Metro by T-Mobile 870 N Lake St I recently had an unfortunate experience at Metro by T-Mobile located at 918 E New York St. I visited this store due to some network issues on my way to work, only to discover that unauthorized changes had been made to my account, including an increase in my plan without my consent. Understandably frustrated, I sought clarification from the staff, who initially redirected blame to this store, Metro by T-Mobile 870 N Lake St. Upon visiting Metro by T-Mobile 870 N Lake St to inquire further, I was met with exceptional service and understanding. The staff went above and beyond to investigate the situation, showing me system logs that confirmed unauthorized changes had indeed been made to my account during my previous visit to the other store. Without hesitation, they rectified the issue, restoring my original plan and even waiving the additional charges. I cannot express enough gratitude to the team at Metro by T-Mobile 870 N Lake St specially Mr. Mohammed Store Manager and the District Manager of the store for their professionalism, transparency, and dedication to resolving customer concerns. Their swift action and willingness to assist turned what could have been a frustrating ordeal into a positive experience. I highly recommend this location for anyone seeking reliable service and support. Thank you to the staff for restoring my faith in quality customer service. View on Google
Nelson Lopez
March 16, 2024, 11:01 p.m.
(Translated by Google) Good people especially Diego, and Mohammed is very funny, good offers and at a good price. I will recommended it to my family. (Original) Buenas personas especialmente Diego, y Mohammed sale muy chistoso, buenas ofertas y a buen precio. Voy Recomendó a mi family. View on Google
Cirila Velazquez
Feb. 22, 2024, 8:42 p.m.
Really helped me a lot for selection of phone upgraded my phone just now really amazing Mohammed is very helpful and gave me a good deal View on Google
Fabo Gon
Feb. 15, 2024, 7:50 p.m.
Good customer service View on Google
joseph jessup
Feb. 13, 2024, 1:33 a.m.
Great customer service and showed me multiple phones to choose from. Educated me about my options and made the upgrade process very quick and easy. View on Google