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Metro by T-Mobile 370 Neptune Ave - 370 Neptune Ave

In-store services at Metro by T-Mobile 370 Neptune Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in BROOKLYN, NY to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 370 Neptune Ave

Additional information about Metro by T-Mobile 370 Neptune Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 370 Neptune Ave

Z Sh
Dec. 12, 2025, 5:02 p.m.
Highly skilled and good people work here!Thank you very much . View on Google
A Uran
Nov. 7, 2025, 7:56 p.m.
Iryna is the best! Very helpful, very friendly and nice. She does her job 100 out 10. definitely recommend! View on Google
Aleksandr Iurtaev
Aug. 30, 2025, 7:11 p.m.
(Translated by Google) Worker Irina is the best in her field. Works competently, solves problems that others cannot solve. Treat the work very well. Very pleased with the service, helped solve the problem and advised how to solve it. Huge thanks. (Original) Работник Ирина лучшая в своём деле. Грамотно работает ,решает проблемы которые другие не могут решить . Относиться к работе очень хорошо. Очень доволен обслуживанием помогла решить проблему и посоветовала как можно её решить . Огромная благодарность. View on Google
Sanna Tam
June 22, 2025, 8:28 p.m.
Very pleasant experience and excellent service at the 370 Neptune Ave location. Associate Iryna N. was outstanding, solving my account access issue and assisting me with my purchase of a new working cellphone/accessories. Special shout-out to the manager for taking calls on his days off, regarding my situation. View on Google

Locations near Metro by T-Mobile 370 Neptune Ave

Authorized Retailer
Metro by T-Mobile 292 Brighton Beach Ave
0.3 miles away
4.5
Authorized Retailer
Metro by T-Mobile 1401 Avenue Z
0.8 miles away
4.2
Authorized Retailer
Metro by T-Mobile 176 Avenue U
1.2 miles away
4.6

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.