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Metro by T-Mobile 1940 E William St - 1940 E William St

In-store services at Metro by T-Mobile 1940 E William St

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Carson City, NV to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 1940 E William St

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 1940 E William St

Martin Gomez
Aug. 9, 2026, 1:05 a.m.
(Translated by Google) I've been using Metro by T-Mobile for several months now, and it has truly exceeded my expectations. Since it runs directly on T-Mobile's nationwide 5G network, the signal is incredibly strong, and mobile data speeds are lightning fast. The monthly price is quite fair for what it offers; the unlimited plans are clear, and there are no surprises or hidden charges on the bill. I highly recommend this branch; the activation process was quick, and the customer service was excellent. A great alternative if you're looking to save money without sacrificing service quality! (Original) Llevo varios meses usando el servicio de Metro by T-Mobile y la verdad ha superado mis expectativas. Al correr directamente sobre la red 5G nacional de T-Mobile, la señal es sumamente fuerte y los datos móviles vuelan. El precio mensual es bastante justo por lo que ofrece, los planes ilimitados son claros y no hay sorpresas ni cobros ocultos en la factura. Recomiendo mucho esta sucursal, el proceso de activación fue rápido y la atención al cliente fue excelente. ¡Una gran alternativa si buscas ahorrar sin sacrificar calidad de se View on Google
Cristobal Briones
Aug. 9, 2026, midnight
Good customer care service Thank you metro View on Google
Nicolas Diaz
Aug. 8, 2026, 12:39 a.m.
(Translated by Google) I went to switch from another company and keep my number. The employee was extremely patient, explained all the rates with no hidden costs, and transferred all my contacts and photos to my new phone without charging me extra. The process took about 20 minutes. I highly recommend this William St. branch. (Original) Fui para cambiarme desde otra compañía y conservar mi número. El empleado fue sumamente paciente, me explicó todas las tarifas sin costos ocultos y pasó todos mis contactos y fotos al nuevo teléfono sin cobrarme extra. El proceso tomó unos 20 minutos. Recomiendo mucho esta sucursal de la William St." View on Google
Florencia Diaz
Aug. 8, 2026, 12:36 a.m.
(Translated by Google) Excellent service! I went to upgrade my old phone and the representative who helped me was incredibly patient. They took the time to transfer all my photos, apps, and contacts to the new device so I wouldn't lose anything. The process was quick and the service was very professional. Without a doubt, it's the best Metro branch in the area. (Original) Excelente servicio! Fui para renovar mi teléfono antiguo y el asesor que me atendió fue súper paciente. Se tomó el tiempo de transferir todas mis fotos, aplicaciones y contactos al dispositivo nuevo para que no perdiera nada. El proceso fue rápido y el trato fue muy profesional. Sin duda, es la mejor sucursal de Metro en el área." View on Google
Claudia Gil
Aug. 6, 2026, 9:09 p.m.
Good service View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.