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Metro by T-Mobile 1940 E William St - 1940 E William St

In-store services at Metro by T-Mobile 1940 E William St

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Carson City, NV to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 1940 E William St

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 1940 E William St

David Infante morales
July 26, 2026, 8:56 p.m.
(Translated by Google) Good service (Original) Good serveice View on Google
Gaspar Montero
July 26, 2026, 8:41 p.m.
Good customwe serveige Thanl you View on Google
Miguel Grimaldi
July 26, 2026, 8:14 p.m.
(Translated by Google) I went to this branch with quite a few doubts about which phone to buy, and honestly, the service was impeccable. I was helped in less than 10 minutes. The advisor was super patient, explained the differences between the phones in detail, and didn't try to pressure me into spending more than necessary. In the end, I decided on a Samsung with the unlimited plan, and the activation process was incredibly fast. It's great to come to places where the staff has a genuinely positive attitude and helps you find solutions. Highly recommended! (Original) Fui a esta sucursal con bastantes dudas sobre qué teléfono comprar y la verdad es que la atención fue impecable. Me atendieron en menos de 10 minutos. El asesor fue súper paciente, me explicó a detalle las diferencias entre los equipos y no intentó presionarme para gastar de más. Al final me decidí por un Samsung con el plan ilimitado y el proceso de activación fue rapidísimo. Da gusto venir a lugares donde el personal realmente tiene buena actitud y te ayuda a resolver. ¡Totalmente recomendados!" View on Google
Brian Finley
July 26, 2026, 8:05 p.m.
had an absolutely wonderful experience switching over to Metro by T-Mobile. I was honestly a bit nervous about moving away from my expensive contract carrier, but the customer service rep at the store made everything incredibly smooth and stress-free.They took the time to explain all the flat-rate plans clearly and didn't try to pressure me into buying extra accessories or hidden add-ons. They even helped me transfer all my photos, contacts, and apps over to my new phone right there at the counter, which saved me a massive headache.The service itself has been flawless. I am getting lightning-fast 5G data speeds all over town, and my monthly bill dropped by almost half! If you are looking to cut your phone bill down without losing great coverage, I highly recommend making the switch." View on Google
Astarot Garcia
July 25, 2026, 8:37 p.m.
(Translated by Google) Excellent service. The prepaid plan is very fairly priced and T-Mobile's 5G coverage is incredibly fast everywhere. The activation process was simple and seamless. (Original) Excelente servicio. El plan de prepago tiene un precio muy justo y la cobertura 5G de T-Mobile es rapidísima en todas partes. El proceso de activación fue sencillo y sin problemas." View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.