How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including: In-store Online by visiting https://www.metrobyt-mobile.com/guestpay/landing Using the MyMetro app Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Metro by T-Mobile 1802 Madison St

Limited-time offer

Keep the phone you love and get our lowest price on unlimited talk, text, and data when you bring your number. AND no activation fees.

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New customer offer for first 3 months only; then $25/mo. with AutoPay. If you use a lot of data, more than 35GB/mo., you may notice reduced speeds when our network is busy. Video streams in SD. Get full terms

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Pay just $15/mo. for your first three months.

This offer is valid when you bring your phone and is available in-store only. $5/mo. AutoPay discount applies after first month (for example, you can pay $10/mo. in months two and three, and $25/mo. in months 4+, when you sign up for AutoPay your first month). Like everything else in this world, this is available for a limited time and subject to change. See Terms & Conditions (including arbitration provision) at MetrobyT-Mobile.com.

Calls and texts to Latin America, Mexico included. AND FREE Galaxy A37 5G.

AND pay no activation fees. That’s like $450+ in your pocket. When you bring your number to our $40 period plan and activate in-store, plus tax. Visit your Metro store for details.

$450+ based on Metro device discount and waived activation fee. Activate in store. Get full terms

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Get our lowest price

Your phone is FREE via instant discount at checkout plus any applicable sales tax. $450+ based on Metro device discount ($449.99) and $25 waived activation fee. You’ll need to pay for the first month of your plan at $40/mo. You can get this deal on up to 2 lines. Qualifying port-in required. This offer isn’t available if you have been with Metro or T-Mobile in the past 180 days. You’ll need to verify your name & address to get this deal in stores. Like everything else in this world, this is available for a limited time and subject to change. See Terms & Conditions (including arbitration provision) at MetrobyT-Mobile.com.

Calls and texts to Latin America, Mexico Included

Requires in-store activation on eligible plan. Includes calls and texts from the U.S. to select countries in Latin America and Europe. Does not include international roaming or data. See a store for details on minutes, texts, and calls, for each country. Lists subject to change.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

Jessica

Oct. 16, 2026, 4:05 a.m.

I have had service here for a few years and have had nothing but pleasant experiences with a lady named Kimberly!I will not deal with anyone else but her.She is very helpful and courteous.I can't believe that they let people leave reviews that are not factual like the one I read earlier today.Shame on you.And to the young lady named Kim,you keep up the good work and don't let anyone take your peace and steal your joy!!! View on Google

Paige

Oct. 15, 2026, 11:50 p.m.

Kimberly is the most patient, kind, knowledgeable person at metro! I will purposely go to whichever store she is working to ensure satisfaction! Kim you my good lady deserve a raise! Very fast, knowledgeable, and customer centered person I’ve met in a phone store! If you’re in the area give Ms Kim a visit you won’t regret it! View on Google

Jamie Bybee

Oct. 13, 2026, 9:17 p.m.

Metropcs services are t-mobile View on Google

Dianne Dotss

April 3, 2026, 1:34 p.m.

Sean is amazing. Great customer service, fast and a definite problem solver. View on Google

Stacey Hopwood

Jan. 9, 2026, 12:10 a.m.

Fantastic customer service here this evening. The kind gentleman working this evening, Shawn I think, I'm terrible with names, went above and beyond finding the right size screen protector for my older model phone. I had a bad experience at a different store earlier and he just made my night by being kind and helpful. 😊 View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Wed:	10:00 am - 7:00 pm
Thurs:	10:00 am - 7:00 pm
Fri:	10:00 am - 7:00 pm
Sat:	10:00 am - 7:00 pm
Sun:	12:00 pm - 5:00 pm
Mon:	10:00 am - 7:00 pm
Tues:	10:00 am - 7:00 pm

Metro by T-Mobile 1802 Madison St