How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including: In-store Online by visiting https://www.metrobyt-mobile.com/guestpay/landing Using the MyMetro app Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Metro by T-Mobile 4825 Ross Ave

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Join Metro at your local Metro store and enjoy taxes and fees included with your plan.

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If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy. Video streams in SD.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

Juan Camarillo

Oct. 2, 2026, 10:55 p.m.

Very good customer servicio, i visitad store with a Phone my Facebook and WhatsApp bote were not working. The gentleman fix my problems despite that i bought this Phone from another store. Now i always come to this store only. View on Google

Mike Griffith

Oct. 1, 2026, 11:21 p.m.

Best Metropcs store I've ever been to. Great service and very fast n friendly! Allison is really great with customer service and made my transaction soooo smooth. 5 star View on Google

Apolinar Rosales

Sept. 19, 2026, 5:57 p.m.

Great people always give me the best deals View on Google

Juan Baltazar

Sept. 19, 2026, 4:58 p.m.

(Translated by Google) Thank you Cinthia, I liked your service and thank you for the tablets. I liked this store, good offers and good service, very attentive with the promotions and a very good person. (Original) Gracias cinthia me gusto tu servicio y gracias por ña tabletas me gusto esta tienda buenas ofertas y buen servicio muy atente con las promociones y muy buena persona View on Google

Tomas Balderass

Sept. 13, 2026, 12:23 a.m.

Amazing help from antony View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Sun:	12:00 pm - 6:00 pm
Mon:	9:30 am - 8:00 pm
Tues:	9:30 am - 8:00 pm
Wed:	9:30 am - 8:00 pm
Thurs:	9:30 am - 8:00 pm
Fri:	9:30 am - 8:00 pm
Sat:	9:30 am - 8:00 pm

Metro by T-Mobile 4825 Ross Ave