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Metro by T-Mobile 12011 S Cleveland Ave - 12011 S Cleveland Ave

In-store services at Metro by T-Mobile 12011 S Cleveland Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Fort Myers, FL to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 12011 S Cleveland Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 12011 S Cleveland Ave

Ciara Gaugh
May 13, 2026, 9:45 p.m.
Sheshu was very kind and very professional! he is an asset to the team for sure! he sought and got the best deal possible for us! he was very polite to others letting them know he would get to them as soon as possible and was very quick with us as well though they only waited a total of 20 minutes all together and we waited a total of 40 but that was to get four phones online and home internet as well! I highly recommend you do business here and it's only going to be $200 a month for everything so I definitely will go with them over $700 a month for the same thing at Verizon! View on Google
James Fox
May 13, 2026, 9:44 p.m.
Sheshu is the best! My wife and our son needed a phone and we ended up getting 4 phones and Internet for an amazing price! This store has the best accessories and is the ONLY spot I found the Razr! Love this spot! View on Google
Pamela B
April 16, 2026, 12:05 p.m.
Please forgive me because I'm not sure how to spell his name but shasus the man from India gave me great service,he was knowledgeable and professional! View on Google
Asleydis León sosa
Oct. 23, 2025, 12:53 a.m.
(Translated by Google) I received excellent service from Yaimy at MetroPCS. She is very kind, patient, and quick to assist. Despite having several customers at once, she maintained a professional and friendly attitude at all times. Very good service. (Original) Recibí una excelente atención por parte de Yaimy en MetroPCS. Es una persona muy amable, con mucha paciencia y gran rapidez para atender. A pesar de tener varios clientes a la vez, mantuvo una actitud profesional y cordial en todo momento. Muy buen servicio. View on Google

Locations near Metro by T-Mobile 12011 S Cleveland Ave

Authorized Retailer
Metro by T-Mobile 4427 Cleveland Ave
2.2 miles away
4.1
Authorized Retailer
Metro by T-Mobile 3565 Fowler St
3.2 miles away
4.1
Authorized Retailer
Metro by T-Mobile 311 Del Prado Blvd S,
4.8 miles away
5.0

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.