How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including: In-store Online by visiting https://www.metrobyt-mobile.com/guestpay/landing Using the MyMetro app Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Metro by T-Mobile 1138 W 49th St

Limited-time offer

Keep the phone you love and get our lowest price on unlimited talk, text, and data when you bring your number. AND no activation fees.

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New customer offer for first 3 months only; then $25/mo. with AutoPay. If you use a lot of data, more than 35GB/mo., you may notice reduced speeds when our network is busy. Video streams in SD. Get full terms

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Pay just $15/mo. for your first three months.

This offer is valid when you bring your phone and is available in-store only. $5/mo. AutoPay discount applies after first month (for example, you can pay $10/mo. in months two and three, and $25/mo. in months 4+, when you sign up for AutoPay your first month). Like everything else in this world, this is available for a limited time and subject to change. See Terms & Conditions (including arbitration provision) at MetrobyT-Mobile.com.

Calls and texts to Latin America, Mexico included. AND FREE Galaxy A37 5G.

AND pay no activation fees. That’s like $450+ in your pocket. When you bring your number to our $40 period plan and activate in-store, plus tax. Visit your Metro store for details.

$450+ based on Metro device discount and waived activation fee. Activate in store. Get full terms

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Get our lowest price

Your phone is FREE via instant discount at checkout plus any applicable sales tax. $450+ based on Metro device discount ($449.99) and $25 waived activation fee. You’ll need to pay for the first month of your plan at $40/mo. You can get this deal on up to 2 lines. Qualifying port-in required. This offer isn’t available if you have been with Metro or T-Mobile in the past 180 days. You’ll need to verify your name & address to get this deal in stores. Like everything else in this world, this is available for a limited time and subject to change. See Terms & Conditions (including arbitration provision) at MetrobyT-Mobile.com.

Calls and texts to Latin America, Mexico Included

Requires in-store activation on eligible plan. Includes calls and texts from the U.S. to select countries in Latin America and Europe. Does not include international roaming or data. See a store for details on minutes, texts, and calls, for each country. Lists subject to change.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

Diagnosis& Software (JC)

Nov. 6, 2026, 2:55 a.m.

(Translated by Google) Excellent experience at the Metro store on 49th and 12th! I especially want to highlight Joshua's service. He was very kind, professional, and attentive at all times. He took the time to explain every detail, answered all my questions, and helped me with great patience and willingness. It's so nice to find employees who genuinely care about providing good customer service. Joshua made my experience excellent and left a very good impression of the store. Thank you so much, Joshua, for your excellent service! Employees like you definitely make a difference. Keep it up! 👏📱 (Original) ¡Excelente experiencia en la tienda Metro! De la 49 y la 12 Quiero destacar especialmente la atención de Joshua, quien fue muy amable, profesional y atento en todo momento. Se tomó el tiempo de explicar cada detalle, respondió todas mis preguntas y me ayudó con mucha paciencia y disposición. Es muy agradable encontrar empleados que realmente se preocupan por brindar un buen servicio al cliente. Joshua hizo que mi experiencia fuera excelente y dejó una muy buena impresión de la tienda. ¡Muchas gracias, Joshua, por tu excelente atención! Sin duda, empleados como tú hacen la diferencia. ¡Sigan así! 👏📱 View on Google

Lucinda

Oct. 12, 2026, 10:26 p.m.

(Translated by Google) Yule was exceptional. I was having trouble with my Xfinity account, which is a real problem for an elderly woman like me. Yule went with me to Xfinity, patiently, and always with a smile. Yule went above and beyond my expectations. I am so happy with her service and diligent work. (Original) Yule fue excepcional. Yo tenía problemas con la cuenta de Xfinity, lo que representa un problema para una mujer anciana como yo. Yule fue conmigo a Xfinity, con paciencia, y siempre con una sonrisa en sus labios. Yule fue más allá de lo que yo esperaba. Estoy muy feliz con su trato y trabajo diligente. View on Google

Ana Polanco

Oct. 11, 2026, 7:30 p.m.

(Translated by Google) Good, very professional staff (Original) Buen personal muy profesional View on Google

Rene Abreu

Oct. 11, 2026, 7:06 p.m.

(Translated by Google) Excellent service. Yule helped me with everything. (Original) Muy buen servicio. Yule me alludo con todo View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Wed:	9:00 am - 8:00 pm
Thurs:	9:00 am - 8:00 pm
Fri:	9:00 am - 8:00 pm
Sat:	9:00 am - 8:00 pm
Sun:	10:00 am - 6:00 pm
Mon:	9:00 am - 8:00 pm
Tues:	9:00 am - 8:00 pm

Metro by T-Mobile 1138 W 49th St