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Metro by T-Mobile 8021 Phillips Hwy - 8021 Phillips Hwy

In-store services at Metro by T-Mobile 8021 Phillips Hwy

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Jacksonville, FL to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 8021 Phillips Hwy

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 8021 Phillips Hwy

Bianca Hardy
March 22, 2026, 9:16 p.m.
Reo is a great sales associate. He helped me figured out what was wrong with my phone, and he was very patient when I was asking questions. View on Google
Lytoria Harris
March 22, 2026, 4:40 p.m.
Reo, had the best customer service I’ve experienced in a long time. Professional and went the extra mile. 5 stars! View on Google
stephanie mosley
March 4, 2026, 8:45 p.m.
darius, was professional, friendly, knowledgeable, and patient, and great at multi -tasking,, we went to the store to do a migration, to t- mobile, to take advantage of the promotion they are offering, if you switch to them, if you qualify , you can get a free iphone, or $630 credit toward a new phone, darius explained everything thoroughly, and helped get my new phone setup, i highly recommend this location, on a scale of 1 to 10, he gets a 20, , i really like that the staff greets you when you walk in, hats off to this location, definitely will be visiting this store in the future to purchase a phone for my grandson View on Google
Jola Pollo
Feb. 13, 2026, 3:44 p.m.
Darius was really helpful and went above and beyond to help us with our request. We really appreciate it. View on Google
king2
Feb. 11, 2026, 3:30 p.m.
Brandon R and Nemo where great Amazing service completely advisable And fixed my phone ASAP highly recommend View on Google

Locations near Metro by T-Mobile 8021 Phillips Hwy

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Metro by T-Mobile 5100 Sunbeam Rd
1.3 miles away
4.2
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Metro by T-Mobile 9825 San Jose Blvd
2.6 miles away
5.0
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Metro by T-Mobile 6705 Powers Ave
2.6 miles away
5.0

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.