How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including: In-store Online by visiting https://www.metrobyt-mobile.com/guestpay/landing Using the MyMetro app Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Metro by T-Mobile 716 N 14Th St 3

The other guys make you pay more from day one. Not at Metro.

Just bring your number to get a FREE Samsung Galaxy A37 AND no activation fees for $40/mo. That's a $450 value.

Get your free phone

As of 7/23/26, Metro offers the lowest-priced unlimited plan, fees & device cost due on day 1: $40 Period. $450+ based on Metro device discount and waived activation fee.

Join Metro at your local Metro store and enjoy taxes and fees included with your plan.

Get directions

If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy. Video streams in SD.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

kristyl nieves

Sept. 6, 2026, 12:03 a.m.

Elko and juan gave me the best customer service . They’re the best and always patient and make sure I understand everything before i leave.. I always leave happy thank you guys for everything I appreciate it If you want good customer service this is the store to go to ask for Elko and Juan Keep up the great job guys View on Google

Juana

Sept. 5, 2026, 11:38 p.m.

I had a great experience at Metro by T-Mobile, and I especially want to recognize Juan for his excellent customer service. He was very friendly, patient, and knowledgeable throughout the entire process. He took the time to answer all of my questions, explain everything clearly, and make sure I felt comfortable with my options. View on Google

Estevan

Sept. 5, 2026, 11:30 p.m.

I had a really great experience thanks to Juan! He was very friendly, patient, and helpful throughout the whole process. He answered all my questions and made everything easy to understand. You can tell he really cares about helping his customers, definitely recommend asking for Juan if you visit this location! View on Google

Jeffrey Jackson

Sept. 5, 2026, 11:23 p.m.

Their customer service was excellent, and they made me feel welcomed from the moment I walked in. Elko and Juan truly went above and beyond to make sure I had a great experience. I highly recommend this store to anyone looking for great service and a team that genuinely cares about their customers! View on Google

La Ardilla

Sept. 5, 2026, 11:11 p.m.

Great experience at this Metro store! Juan and Elko were super friendly, patient, and made everything quick and easy. They answered all my questions and helped me find exactly what I needed. Definitely recommend stopping by and asking for them! View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Mon:	10:00 am - 8:00 pm
Tues:	10:00 am - 8:00 pm
Wed:	10:00 am - 8:00 pm
Thurs:	10:00 am - 8:00 pm
Fri:	10:00 am - 8:00 pm
Sat:	10:00 am - 8:00 pm
Sun:	10:00 am - 6:00 pm

Metro by T-Mobile 716 N 14Th St 3