(Translated by Google) Needed new phone after old one ended up in the wash. Purchased unlocked iPhone from Best Buy, then brought it over to Metro by t mobile to swap devices. Bottom line, store on Dundee in Wheeling, epic fail. Did not understand how to complete the procedure and tried to get me into a $55 per month plan.
Then I went to the 1248 East Dundee Palatine store and spoke with Vanessa. She understood my problem and went right to work. Although the procedure took about 45 minutes and cost a $28 fee because the store made the switch, it was all worth it. Vanessa is a true professional and someone that makes this store the one you want to frequent with future business. Thank you, Vanessa.
I needed a new phone after the old one ended up in the washing machine. I bought an unlocked iPhone at Best Buy and then took it to Metro by T-Mobile to exchange it. In short, the Dundee store in Wheeling was a total disaster. They didn't understand how to complete the process and tried to convince me to sign up for a $55-a-month plan.
So I went to the store at 1248 East Dundee in Palatine and spoke with Vanessa. She understood my problem and got to work immediately. Although the process took about 45 minutes and cost me $28 because the store made the change, it was worth it. Vanessa is a true professional and makes this the kind of store you want to frequent again. Thank you, Vanessa.
(Original)
Needed new phone after old one ended up in the wash. Purchased unlocked iPhone from Best Buy, then brought it over to Metro by t mobile to swap devices. Bottom line, store on Dundee in Wheeling, epic fail. Did not understand how to complete the procedure and tried to get me into a $55 per month plan.
Then I went to the 1248 East Dundee Palatine store and spoke with Vanessa. She understood my problem and went right to work. Although the procedure took about 45 minutes and cost a $28 fee because the store made the switch, it was all worth it. Vanessa is a true professional and someone that makes this store the one you want to frequent with future business. Thank you, Vanessa.
Necesitaba un teléfono nuevo después de que el viejo terminara en la lavadora. Compré un iPhone desbloqueado en Best Buy y luego lo llevé a Metro by T-Mobile para cambiarlo. En resumen, la tienda de Dundee en Wheeling fue un desastre total. No entendían cómo completar el trámite e intentaron convencerme de contratar un plan de $55 al mes.
Entonces fui a la tienda de 1248 East Dundee en Palatine y hablé con Vanessa. Entendió mi problema y se puso a trabajar de inmediato. Aunque el trámite duró unos 45 minutos y me costó $28 porque la tienda hizo el cambio, valió la pena. Vanessa es una verdadera profesional y hace que esta tienda sea la que uno quiere frecuentar en el futuro. Gracias, Vanessa.
