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Metro by T-Mobile 421 Keystone Ave - 421 Keystone Ave

In-store services at Metro by T-Mobile 421 Keystone Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Reno, NV to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 421 Keystone Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 421 Keystone Ave

Courtney Thomas
March 13, 2026, 9:40 p.m.
Kalyan and akhil are very good they explained me promotions very well View on Google
JP Newgurl
March 13, 2026, 9:27 p.m.
Kalyan and akhil are good View on Google
David
March 13, 2026, 5:32 p.m.
Kalyan and akhil is good reps they explained me very good and they are too good. View on Google
Charlotte Bronson
March 10, 2026, 10:34 p.m.
Akhil was extremely helpful when we went in to replace my husbands phone. Because we had been with metro for 10 years with no late payments Ahkil got us set up with free devices for all of us, and t mobile internet. He was very professional, polite, and kind. 10/10 would recommend working with him if you need any help! I can't say enough about how helpful and thorough he was making sure we had all we needed and all our questions answered. View on Google
Marina Fitch
March 7, 2026, 2:42 a.m.
I came in tonight stressed beyond belief needing either a new phone or my number switched to my old one. Akhil, the store manager was the one helping me tonight. I had the tiniest budget to work with and akhil worked miracles for me. He helped me get a brand new phone for a steal. I really asked him multiple times what the catch was. He was a rockstar. My new phone wasn't going to be here for a few days, so he was going to help me switch my number to an old phone. Than bam, issues. I was feeling defeated and genuinely about to cry because I use my phone for work, gps, everything and anything and man I hate how dependent I am with it but that is how the world works. Akhil went above and beyond and helped me walk out today with a new phone. He has amazing customer service skills and this is literally the only metro store I will go too because of him. If you want service out of this world that is rare nowadays go see akhil. Thank you for reminding me that there is good people in the world still and thank you for being so amazing at your job. You'll never understand how much your customer service and genuine care meant to me today. Thank you!! 🙏😊 View on Google

Locations near Metro by T-Mobile 421 Keystone Ave

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Metro by T-Mobile 1901 Silverada Blvd
2.8 miles away
5.0
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Metro by T-Mobile 2900 Clear Acre Ln
2.9 miles away
5.0
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Metro by T-Mobile 4385 Neil Rd
3.9 miles away
5.0

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.