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Metro by T-Mobile 19907 W 12 Mile Rd - 19907 W 12 Mile Rd

In-store services at Metro by T-Mobile 19907 W 12 Mile Rd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Southfield, MI to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 19907 W 12 Mile Rd

Additional information about Metro by T-Mobile 19907 W 12 Mile Rd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 19907 W 12 Mile Rd

A'kim Evans
Oct. 27, 2025, 2:09 p.m.
Best metro hands down customer service is exceedingly above par View on Google
cheryl Williams
Oct. 15, 2025, 7:42 p.m.
Food is fresh fast and delicious! My favorite fish house especially in Southfield View on Google
LaTonya Smith
Sept. 14, 2025, 3:07 p.m.
This is the best store I have been to. So professional, knowledgeable and they know what they're doing. Was on the phone with the help desk for an hr and a half. The lady could barely speak English and she had no clue as to what was going on. She continued to place me on hold while she checked a book and never helped at all. Wifi box showed out of range. Painful experience....... View on Google
David Cross
Aug. 2, 2025, 1:17 a.m.
Quick Story on Why This Place Deserves 5⭐s! So, my internet provider is in the middle of updating our lines, which means—yep, you guessed it—no internet! I've been on a mini adventure, like a "Diet Dora the Explorer," trying to find a solution that works for my home. Stay with me! I went to every store I could think of, looking for a hotspot or router (5G, if you’re wondering). I even tried my phone carrier, but they were out of stock on everything, and the few options available just didn’t work for my address. My last resort was an expensive $600 hotspot, but of course, they were out of stock too! 😩 I vented to my friend about my internet struggles, and she suggested I check out Metro. Why she didn’t tell me sooner is a mystery for sure! With just 30 minutes to spare, I called the Metro location on 12 and Evergreen, and guess who picked up? Heaven (not her real name, but she was an angel in disguise)! Seriously, this lady had all the answers I needed—thank you, Heaven! When I got to the store, the price matched what I had been quoted over the phone. They had a mobile router (5G) that was only $10 for existing customers! I was so close to spending $600, and then they saved me! The team not only helped me figure out how to use the router but also taught me a neat iPhone tip for finding my Wi-Fi network that I didn’t even know existed! I left feeling super happy and even with some cash saved. I treated myself to a new pair of gym shoes with that extra money, but shhh, don’t tell my other half! So, if you’re on the hunt for amazing service and honesty, definitely check this place out! You won’t regret it! View on Google

Locations near Metro by T-Mobile 19907 W 12 Mile Rd

Authorized Retailer
Metro by T-Mobile 26102 Greenfield Rd
2.4 miles away
4.8
Authorized Retailer
Metro by T-Mobile 23135 Lahser Rd
3.1 miles away
4.1
Authorized Retailer
Metro by T-Mobile 26060 W 12 Mile Rd
3.2 miles away

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.