English | Español

Featured products at Metro by T-Mobile 5151 Madison Ave

Shop all products

In-store services at Metro by T-Mobile 5151 Madison Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in - to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 5151 Madison Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 5151 Madison Ave

Vern Slater
Oct. 7, 2026, 7:33 p.m.
Took great care of me and got me 2 moto g stylus 5g for freaking free all I paid was tax!!!! Definitely recommend this store View on Google
L CD
Sept. 20, 2026, 3:16 p.m.
I'm a disabled person and I needed to go to this store twice to get a new phone and then get it set up. The first time I went there the owner helped me out he gave me excellent customer service, found me a great deal with a new phone and a free tablet. At one point he was on the phone with a T-Mobile sales representative and noticed that the tax was too much and got them to fix it for me which I wouldn't have noticed at all. I used to go to a location a bit farther from my home but I think this is my new phone store home location because of the great service I got and great deal. As I mentioned I'm disabled and need a bit of extra help he went above and beyond the Call of Duty to aid me in what I needed. The second time I needed to go in to set up my new phone which I did receive promptly in the mail I was assisted by the owner's son UNZER, to be honest I didn't think I could get better customer service than I got from his father the owner but this guy also super helped me out setting up my phone. He noticed that I do shake a bit and saw the difficulties that I would have setting up my phone so instead of sending me to a T-Mobile representative to set up my phone he helped me transfer everything from my old phone and set up my new one which took a couple of hours. He wasn't busy at the time but still he did have other things to do yet still helped me out for almost 2 hours. The owner should be very proud of the son he raised, he was kind and respectful and extremely helpful with something that would have taken me all day to fix by myself due to my disabilities. I tried to tip him for the excellent service or even get him a drink for all of this extra help but he didn't want anything just to give me great service. I just had to leave them a great review because they really helped me and treated me like a valued customer, a valued local and a valued long-term member which I am of Metro. Thanks to the owner, which I can't seem to remember his name because of my disabilities unfortunately or I would have mentioned it here and thanks too his son UNZER for treating me with respect and giving me one of the best buying a new phone experiences that I've had since cell phones were created. I know this review is long but as I mentioned they both went out of their way to really help me get a new phone and a great deal. I will continue to be a customer of the store for as long as I can be. A big thanks again guys for everything.. Lee View on Google
Aubrae Knight
Sept. 15, 2026, 7:14 p.m.
Excellent View on Google
Caroline Guerrero
Sept. 15, 2026, 6:32 p.m.
Great customer service Very helpful str neat and clean gv away free stuff View on Google
Paul Hopkins
Sept. 1, 2026, 11:31 p.m.
⭐⭐⭐⭐⭐ Amazing customer service! The representative was extremely polite, friendly, and very helpful. They made activating my new phone and setting everything up so easy and stress-free. They patiently answered all my questions and made sure everything was working perfectly before I left. Excellent service and a great experience! Highly recommend! 🙌 View on Google

Locations near Metro by T-Mobile 5151 Madison Ave

Authorized Retailer
Metro by T-Mobile 4321 Madison Ave
1.0 miles away
Authorized Retailer
Metro by T-Mobile 4102 Manzanita Ave
1.8 miles away
Authorized Retailer
Metro by T-Mobile 4641 Watt Ave
2.2 miles away

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.