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Metro by T-Mobile 918 E New York St - 918 E New York St

In-store services at Metro by T-Mobile 918 E New York St

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Aurora, IL to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 918 E New York St

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 918 E New York St

Ruben Sanchez
Dec. 28, 2025, 8:40 p.m.
I came in to upgrade my phone. I traded my old phone in and I thought it was impossible to access the account. Syed made sure I kept my same number on my new phone, the process was a little time consuming but he did his best to help me out and I'm happy with this store and the representatives. Any issues come to this store these guys help you out with any issues View on Google
Axel Ramirez
Dec. 27, 2025, 12:23 a.m.
By far the best metro store I've been to if it would ask me I would have given Syed 10 stars but sadly it only has 5 stars :( He is so polite and kind always helps me with my issues be them small ignorant issues or big issues he is the man I like going back to. 10/10 service. 100/10 sales representative 😀 View on Google
Monica Rosales
Dec. 27, 2025, 12:21 a.m.
(Translated by Google) Good service and a very affordable phone. Syed is good. (Original) Buen servicio y muy economico teléfono. Syed es bueno View on Google
Shannon Eubanks
Dec. 22, 2025, 1:36 a.m.
Syed hooked me up!! My phone was destroyed and Syed hooked me up with a decent used phone for the low and made sure I had a screen protector and case on it before I walked out of the store. Hopefully this one will withstand my toddler! View on Google
Monica Quiroz
Dec. 21, 2025, 10:21 p.m.
(Translated by Google) Excellent service, they help with everything and are very respectful. The store manager, Syed, is fantastic! (Original) Muy buen servicio ayudan con todo y son muy respetable. La gerente de la tienda Syed es fantástica! View on Google

Locations near Metro by T-Mobile 918 E New York St

Authorized Retailer
Metro by T-Mobile 870 N Lake St
1.8 miles away
4.6
Authorized Retailer
Metro by T-Mobile 327 E Indian Trl
2.1 miles away
5.0
Authorized Retailer
Metro by T-Mobile 1835 Douglas Rd
2.6 miles away
4.7

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.