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Metro by T-Mobile 692 Massachusetts Avenue - 692 Massachusetts Avenue

In-store services at Metro by T-Mobile 692 Massachusetts Avenue

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Cambridge, MA to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 692 Massachusetts Avenue

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 692 Massachusetts Avenue

Ellen Murphy
April 10, 2026, 6:40 p.m.
Angel is in fact an Angel. He had a line of customers today and yet he gave his undivided attention to every person kindly and nicely. One customer was upset that it took so long and asked for his managers phone number. He said he was going to report Angel because the customer waited in line longer than five minutes. Angel works at this Metro by T-Mobile store full time he is professional and courteous. I had my bag stolen today and he saved me a bunch of money today having to replace my phone. I hope Angel's manager reads this because all Angel said to the customer was 'You are welcome to come back this afternoon when there are fewer customers" and in a pleasant way. I wish more customer service people were as nice and as kind as Angel. Please be advised this Metro by T-Mobile store only has one, only one, person working at a time. Lines are longest on Mondays and Fridays so mid-week is good and forget weekends. Right off the Red Line Central Square stop and on the 1 Bus. No stairs. This was on Friday April 10, 2026 at around 10 am. View on Google
Shirley Hunter
April 22, 2025, 4:37 p.m.
Nice place and great customers service View on Google
Jean milo Bernier
April 16, 2025, 2:19 p.m.
Great customer service View on Google

Locations near Metro by T-Mobile 692 Massachusetts Avenue

Authorized Retailer
Metro by T-Mobile 190 Brighton Avenue
1.8 miles away
4.4
Authorized Retailer
Metro by T-Mobile 314 Broadway
2.0 miles away
5.0
Authorized Retailer
Metro by T-Mobile 776 Tremont St
2.1 miles away

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.