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Metro by T-Mobile 1511 East Valley Parkway - 1511 East Valley Parkway

In-store services at Metro by T-Mobile 1511 East Valley Parkway

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Escondido, CA to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 1511 East Valley Parkway

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 1511 East Valley Parkway

Mauricio
May 16, 2026, 1:20 a.m.
Very Good Service. Those two guys over there were very helpful and kind with us. View on Google
Karen Roland
May 16, 2026, 12:29 a.m.
At first, we went to another Metro by T-Mobile location, and unfortunately we had a very bad experience. We left the store feeling confused, disappointed, and honestly very upset. Thankfully, we decided to visit the Metro PCS location on East Valley Parkway, where we met Khan and Nitan — and they completely changed our experience! They were absolutely the best Metro PCS employees we have ever met. They patiently explained our bill, answered all of our questions professionally, and helped us add another line to our family plan with no stress at all. On top of that, they even helped us get 2 free tablets! After the experience at the first store almost made me cry, Khan and Nitan made us feel happy, valued, and truly cared for as customers. Their professionalism, kindness, and excellent customer service are the reason we will continue staying with Metro PCS. Highly recommended! Thank you, Khan and Nitan, for going above and beyond for our family! 🌟👏 View on Google
Victor Hugo
May 12, 2026, 6:54 p.m.
Best ever metro visited and very good customer service View on Google
Jose Juan
May 12, 2026, 4:34 a.m.
I was having a problem regarding my phone so I went to the and representative at the store helped me out and was very kind and i gonna come back and gonna recommend to my friend and family members too. View on Google

Locations near Metro by T-Mobile 1511 East Valley Parkway

Authorized Retailer
Metro by T-Mobile 1485 E VALLEY PKWY
0.2 miles away
4.3
Authorized Retailer
Metro by T-Mobile 2341 E Valley Pkwy
0.9 miles away
Authorized Retailer
Metro by T-Mobile 609 N Broadway
1.6 miles away
4.1

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.