English | Español

Featured products at Metro by T-Mobile 9651 Grand Ave

Shop all products
Metro by T-Mobile 9651 Grand Ave - 9651 Grand Ave

In-store services at Metro by T-Mobile 9651 Grand Ave

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Franklin Park, IL to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 9651 Grand Ave

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 9651 Grand Ave

Diana Sowadski
April 16, 2026, 3:37 p.m.
Just wanted to say Ali was amazing at the Franklin Park location . Great customer service skills. And was so knowledgeable about the phones. View on Google
Noemi Cano
April 15, 2026, 9:58 p.m.
(Translated by Google) Very fast service (Original) Muy rápida la atención View on Google
proking 375
April 11, 2026, 9:22 p.m.
Ali is amazing. I went in just needing to pay my phone bill. I've been needing a knew phone because mine was just so slow and I couldn't download any apps. I had like no memory. So I asked the worker what can I do or do I just need a whole knew phone. And he advised me to get a new phone. He bargained with me and I walked out with a new phone 😃 I love it. Its fast. Picture quality is amazing. And I can download all the apps I want. Thank you ali for being kind patient and helping me get a phone that I actually love!! Def give him a 5 star. View on Google
Inirida Arrieta
March 21, 2026, 7:37 p.m.
(Translated by Google) Ali gave us excellent service; she is a very kind and friendly person. She explained everything very well and helped us with our modem. Thank you. (Original) Ali nos atendió muy bien es una persona muy amable y cordial nos explicó muy bien y nos ayudó con nuestro módem gracias View on Google
Armando
March 20, 2026, 6:36 p.m.
Great deals on phones. I got a budget friendly deal for my family View on Google

Locations near Metro by T-Mobile 9651 Grand Ave

Authorized Retailer
Metro by T-Mobile 2150 W North Ave
1.5 miles away
4.5
Authorized Retailer
Metro by T-Mobile 1559 N Mannheim Rd
2.2 miles away
4.3
Authorized Retailer
Metro by T-Mobile 26 E North Ave
2.4 miles away
4.4

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.