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Metro by T-Mobile 545 W Pioneer Pkwy - 545 W Pioneer Pkwy

In-store services at Metro by T-Mobile 545 W Pioneer Pkwy

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Grand Prairie, TX to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 545 W Pioneer Pkwy

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 545 W Pioneer Pkwy

Oscar Bonilla ernandez Oscar Bonilla ernandez
Dec. 23, 2025, 2:11 a.m.
(Translated by Google) I went to switch my service and the girl Ali was very helpful in transferring me from the other company. She was very kind and gave me all my information. Better service than other stores in this area. (Original) Fui a mover mi servicio la muchacha Ali me ayudó muy amable a transferirme de la otra compañía y muy amable me pasó todos mis datos , mejor servicio que otras tiendas en esta area View on Google
Christina Garcia
Dec. 21, 2025, 11:35 p.m.
Allie was great, from the time that we walked in until we were all done. She went above and beyond. Answered all our questions, she was amazing! - Thank you Allie 😊 View on Google
Salazar Maura
Dec. 20, 2025, 11:53 p.m.
Thank u Allie for been so patient with me ,,I literally come here from 3 different locations and none of them wanted to help me to call their support to get in my account since I don't have access to my device and she help me kindly.thank u again to this store again😁 View on Google
Blanca Mendez
Dec. 20, 2025, 10:56 p.m.
Thank you Ms Allie for been so sweet and kind and helping contacting ur support in ur end!! Good customer service great environment 💐❤️ View on Google
Ivan salinas
Dec. 17, 2025, 9:49 p.m.
Amazing service View on Google

Locations near Metro by T-Mobile 545 W Pioneer Pkwy

Authorized Retailer
Metro by T-Mobile 817 W Pioneer Pkwy
0.4 miles away
5.0
Authorized Retailer
Metro by T-Mobile 3007 S Carrier Pkwy
0.8 miles away
4.3
Authorized Retailer
Metro by T-Mobile 724 E Marshall Dr.
1.2 miles away
4.6

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.