How do I make a payment?

Metro by T-Mobile has multiple ways to make your payment, including: In-store Online by visiting https://www.metrobyt-mobile.com/guestpay/landing Using the MyMetro app Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

Metro by T-Mobile 518 W 29th St

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Join Metro at your local Metro store and enjoy taxes and fees included with your plan.

Get directions

If you use a lot of data, more than 35GB/mo., you may notice slower speeds when our network is busy. Video streams in SD.

IDs Accepted

US State issued drivers license
US Passport or Permanent Resident Card (Green Card)
State ID
International student visa with passport (Visa types: M, J, F)
Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
Employment Authorization Document (EAD)
US Military ID

Leave a review

Deidy Laffita

Oct. 2, 2026, 9:24 p.m.

(Translated by Google) Today I received exceptional service from Yaquelin. Hiring her was a great decision; she deserves a raise. She's an outstanding worker and helped with everything very quickly. (Original) Hoy tuve una atención especial por parte de yaquelin tomaron una muy buena Decision al contratarla deberían darle un aumento es una especial trabajadora no ayudo en todo y muy rápido View on Google

Ibelisse Obregon

Sept. 16, 2026, 8:45 p.m.

(Translated by Google) Thank you for the service (Original) Gracias por el servicio View on Google

Federico Medina

Sept. 11, 2026, 11:17 p.m.

(Translated by Google) Thank you, Yaquelin, for your excellent work and professionalism. I always come back to this store because the service is top-notch. (Original) Gracias Yaquelin por tu excelente trabajo y profesionalismo. Siempre regreso a esta tienda porque la atención es de primera View on Google

Yosvani Perez

Sept. 4, 2026, 4:52 p.m.

(Translated by Google) Thank you for the excellent service, Yaquelin is very professional. (Original) Gracias por el excelente servicio, yaquelin muy profesional View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including:

In-store
Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
Using the MyMetro app
Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone
Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options.

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store. For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.

Sun:	10:00 am - 6:00 pm
Mon:	9:00 am - 8:00 pm
Tues:	9:00 am - 8:00 pm
Wed:	9:00 am - 8:00 pm
Thurs:	9:00 am - 8:00 pm
Fri:	9:00 am - 8:00 pm
Sat:	9:00 am - 8:00 pm

Metro by T-Mobile 518 W 29th St