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Metro by T-Mobile 12819 Aldine Westfield Rd - 12819 Aldine Westfield Rd

In-store services at Metro by T-Mobile 12819 Aldine Westfield Rd

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Houston, TX to switch or get help with your prepaid service.

Additional information about Metro by T-Mobile 12819 Aldine Westfield Rd

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 12819 Aldine Westfield Rd

Raul Hernandez
Feb. 1, 2026, 8:53 p.m.
(Translated by Google) Excellent, Pedro is a really good guy (Original) Excellente Pedro es un crack muy bueno View on Google
Alejandra Espinoza
Jan. 23, 2026, 1:53 a.m.
(Translated by Google) A young man named Pedro was very kind and helpful to me. I arrived with a serious problem with my phone, which no one else was willing to help me with selflessly. Pedro helped me in a selfless and kind manner, and above all, he was very patient. I was about to stop using the services offered by Metro, but he made me see that you can still find good employees of that company, such as Pedro, who provided excellent service. (Original) Un joven llamado pedro fue muy amable y servicial conmigo llegue con un problema grave con mi telefono el cual en ningun otro lado me quisieron ayudar desinteresadamente y pedro me ayudo de una manera desinteresada y amable y sobre todo tuvo mucha paciencia, estuve apunto de dejar de utilizar los servicios que ofrece metro pero el me hizo ver que aun te puedes encontrar con buenos empleados de esa compañia tal como es la calidad de servicio de pedro. View on Google
Glenda Sanchez
Jan. 23, 2026, 1 a.m.
Pedro was very kind and professional. He took the time to explain everything in detail and made sure I understood each step clearly. He was patient, attentive, and always willing to answer any questions I had. His attitude made the whole experience easy and comfortable. I truly appreciate his help and would definitely recommend him to anyone looking for someone reliable and helpful. View on Google
Nancy Funes
Jan. 9, 2026, 8:12 p.m.
(Translated by Google) Excellent customer service. I went and was helped by a young man named Pedro. He was super friendly and helped me with everything. He was always smiling and very kind to everyone who came in while I was there. The service and treatment he gave to all of us customers was exceptional. I definitely recommend him 1000000%. Ask for Pedro. Keep it up, Pedro! God bless you, young man. (Original) Excelente atención al cliente. Fui y me atendió un muchacho llamado Pedro,,,, super amable,,, me ayudó en todo,,,,y siempre con una sonrisa y muy amable con todas las personas que llegaron mientras yo estaba ahi,, la atención el trato hacia todos nosotros ( clientes ) fue excepcional definitivamente lo recomiendo 1000000 % pregunten por Pedro. Sigue así Pedro ,Dios te bendiga muchacho. View on Google
Christopher Medel
Jan. 8, 2026, 11:05 p.m.
Pedro has good customer service every time I come here always very friendly 10/10 View on Google

Locations near Metro by T-Mobile 12819 Aldine Westfield Rd

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Metro by T-Mobile 3635 Aldine Mail Route Rd
1.1 miles away
4.1
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Metro by T-Mobile 11611 Aldine Westfield Rd
1.4 miles away
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Metro by T-Mobile 4720 Aldine Mail Route Rd
2.0 miles away
4.3

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.