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Metro by T-Mobile 3412 WATERLICK RD, - 3412 WATERLICK RD,

In-store services at Metro by T-Mobile 3412 WATERLICK RD,

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Lynchburg, VA to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 3412 WATERLICK RD,

Additional information about Metro by T-Mobile 3412 WATERLICK RD,

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 3412 WATERLICK RD,

Canton Lewis
June 26, 2025, 7:25 p.m.
Tony at this store has been incredibly patient and helpful for my family. My mother gets stressed and irrationally upset about her cell phone situation and Tony maintained a great attitude and empathetically adressed all her problems and concerns. I have worked in customer service for eighteen years and I don't think I could have maintained professional composure as well as he did. He is truly an asset to your company and I hope he is appropriately compensated for all that he does. View on Google
L H
June 18, 2025, 6:51 p.m.
Tony and Max is amazing ! Every time I have came in with an issue they fixed it ! Went above and beyond to bring my bill down and get everything squared away. Thanks for showing not just saying you value your customers ! No matter how long it takes they are always WILLING with a smile on their faces to solve any problem!!!! Thanks for making metro by T-Mobile great ! View on Google
Melissa Markham
Feb. 26, 2025, 11:47 a.m.
I had a difficult situation trying to get a phone set up for an incarcerated son. I had the documents needed to walk through this process. The young man working yesterday was so kind and helpful. It is hands down the BEST experience I have ever had at a cell phone store. I neglected to get the young man's name, but he was the only one in the store on 2/25/25 at 11 am. His employee number from receipt starts LCT575. Thank you...your kindness was so appreciated during this difficult time. View on Google
Marcia Calloway
Feb. 3, 2025, 2:37 p.m.
Tony was very helpful and I appreciate him helping me . Good customer service , overall the other gentleman was also a big help . And also their boss. I appreciate y’all so much . View on Google

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.