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Metro by T-Mobile 149 Franklin St - 149 Franklin St

In-store services at Metro by T-Mobile 149 Franklin St

Shop this Metro by T-Mobile store to find your next device or prepaid phone plan. We have the largest selection of free 5g phones in wireless, along with great deals on iPhones and Samsung devices. Visit this location in Lynn, MA to switch or get help with your prepaid service.

There's more to love at Metro by T-Mobile 149 Franklin St

Additional information about Metro by T-Mobile 149 Franklin St

IDs Accepted
  • US State issued drivers license
  • US Passport or Permanent Resident Card (Green Card)
  • State ID
  • International student visa with passport (Visa types: M, J, F)
  • Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
  • Employment Authorization Document (EAD)
  • US Military ID

Featured reviews at Metro by T-Mobile 149 Franklin St

Misael
Sept. 15, 2025, 3:10 p.m.
(Translated by Google) A little while ago, I went to buy a cell phone, and the girl who helped me—I think her name is Tatiana—was very kind and helped me with everything I needed. What a great employee they have! (Original) Hace un rato fui a comprar un celular y la chica que me atendió, creo q se llama tatiana, fue muy amable y me ayudo en todo lo q necesitaba. Que buena empleada tienen!! View on Google
Mark M
June 2, 2025, 12:13 a.m.
the lady that helped me was very professional, my phone screen was broken and randomly opening apps and running autonomously and while the last was reinstalling it to the new phone my gallery opened up and of course showed the one hidden pic I have, you know the one the one that you fear will randomly pop up when someone touches your phone, the one that causes you to be so protective of who touchs it, it was like a nightmare coming true. I said "I'm so sorry" she said "don't worry you should see some of the things we see here" then she gave me a privacy screen protector. she just threw it in. I thought that was nice of her View on Google
Kelly
Jan. 24, 2025, 11:26 p.m.
Had the best experience with the 2 ladies that help me and my Son yesterday.I will be definitely going back to this location View on Google

Locations near Metro by T-Mobile 149 Franklin St

Authorized Retailer
Metro by T-Mobile 734 Western Ave
0.6 miles away
5.0
Authorized Retailer
Metro by T-Mobile 173A Union St
0.8 miles away
5.0
Authorized Retailer
Metro by T-Mobile 415 Lynnway
0.9 miles away
4.0

Got Questions about Metro by T-Mobile Stores?

Metro by T-Mobile has multiple ways to make your payment, including: 

  • In-store 
  • Online by visiting https://www.metrobyt-mobile.com/guestpay/landing
  • Using the MyMetro app 
  • Calling Customer Service at 1-888-863-8768 or 611 from your mobile phone  
  • Set up AutoPay in-store, via the MyMetro app, or by calling Customer Service 

If your phone is unlocked from the previous provider, you can check the device compatibility at Metro by T-Mobile's compatibility checker.

Head to a store or call Customer Care at 888-863-8768 to see your upgrade options or check out the newest Metro Flex options. 

Yes. If your phone is eSIM capable, we can get you set up in-store or online through metrobyt-mobile.com/resources/bring-your-own-phone.

Check out our latest deals at https://www.metrobyt-mobile.com/deals.

Please check with your local Metro by T-Mobile store or view our online inventory.

You can trade in your old phone when you buy a new one at any Metro by T-Mobile store.  For more information on trade-ins check out our website.

Sure! Visit a Metro by T-Mobile store to talk to one of our experts or call customer care at 1-888-863-8768.

You can find accessories for your phone at your local Metro by T-Mobile store.

Prime is included with our Metro Flex Plus plans. Check out the details on metrobyt-mobile.com/benefits/amazon-prime.