(Translated by Google) Yesterday, June 25, 2026, between 4 and 6 pm, I visited this store. The service was terrible. During the long wait, the employee was constantly on the phone dealing with a problem someone was having with a line. After attending to the customer, and the person on the other end telling her that since she wasn't the account holder, nothing could be done, she kept insisting. She attended to the customers who were waiting, between trips on the phone and customers in the order they arrived. She made several sales. When it was my turn, and I explained my problem, which was to correct the last name on my account, unlock it, and change the password, since that involved calling the Customer Service Department, and with the phone busy and refusing to hang up, she told me that it couldn't be done there, that I had to go to the main office, gave me an address, and that was it. The day before, I had called 611 looking for a solution; since it was a last name change, she couldn't verify my identity. She told me I could go to any office with my assistant. Even knowing that, I didn't want to argue. At the other office where she sent me, they explained that this procedure is done at all Metro offices. She made me travel 35 minutes during rush hour for something she should have resolved herself. To the manager of this location, please supervise your employee, and if there are complaints, address them; you will lose customers at that location.
(Original)
Ayer dĆa 25 de junio 2026,en el horario de 4 a 6 de la tarde visite este local .La atenciĆ³n pĆ©sima.En el tiempo de espera que fue largo, la empleada se mantuvo todo el tiempo en comunicaciĆ³n telefonica,con un problema que alguien tenĆa con una lĆnea.despues de atender al cliente,y la persona al otro lado de linea decirle que al no ser titular de cuenta no se podĆa hacer nada,ella siguiĆ³ insistiendo,Atendia a los clientes que estaban esperando,entre viajes al telĆ©fono y los clientes de acuerdo al orden de llegada.Realizo varias ventas.cuando me llegĆ³ mi turno,y le presente mi problema,que era arreglar el apellido de mi cuenta,desbloquearla y cambiar la contrasena,como eso implicaba llamar al Dpto atenciĆ³n al cliente,y teniendo el telĆ©fono ocupado y no querer colgar ,me dijo que allĆ no se podĆa hacer eso,que tenĆa que ir la oficina central,me diĆ³ una direcciĆ³n y termino.El dĆa anterior habĆa llamado al 611 buscando soluciĆ³n ,como habĆa que cambiar un apellido,ella no podĆa verificar mi identidad,tenĆa que ir con mi aid me dijo podĆa ir a cualquier oficina.aun sabiendo eso,no quise discutir.En la otra oficina donde ella me enviĆ³,me explicaron que esa gestiĆ³n se hace en todas las oficinas de Metro.Me hizo viajar en horario pico 35 minutos,por algo que debĆa haber resuelto ella.Al responsable del local,por favor supervice a su trabajador,y si hay quejas atiendalas,irĆ” perdiendo clientes,en ese local
