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Featured products at Metro by T-Mobile 2547 W McFadden Ave
There's more to love at Metro by T-Mobile 2547 W McFadden Ave
Additional information about Metro by T-Mobile 2547 W McFadden Ave
IDs Accepted
- US State issued drivers license
- US Passport or Permanent Resident Card (Green Card)
- State ID
- International student visa with passport (Visa types: M, J, F)
- Matricula Consular card (Mexico and most Latin American countries, check with your store mobile expert)
- Employment Authorization Document (EAD)
- US Military ID
Featured reviews at Metro by T-Mobile 2547 W McFadden Ave
Jócelyn Marcovich
(Translated by Google) When or how will Metro supervise dealers' fraudulent practices? They disguise supposed offers with deceptive charges. I just wanted to exchange my device for a new one and activate my chip. They deceptively sold me a new line ($68) plus accessories, a charger, a case, a wall charger, and a protective glass, about $150 in total. I thought I was paying for the phone when it was actually free. I asked them to add the number to my family account. NO, they opened another account for me. 2. They denied me the service of purchasing a phone and activating my chip with my regular number. 3. They refused to connect me with customer service or the Dealer Support Group. They yelled at me to never return to their store (who wants to be scammed again?). I filed a report with the consumer protection bureau, but they never gave me DSG's number. My complaint remained on a customer service file. Please, when you go to Metro, accessories aren't free. You're not obligated to buy them unless a ticket says "0 is free." I'm going to continue looking for contact with corporate. It wasn't just this store; at the second store, where I was finally able to buy a device, they added $70 for, again, chargers and cables I never ordered. It took an hour to get them to refund me half the money. Yes, they still owe me money. So, I'm going to continue looking for a way to contact a regional manager or someone who can really resolve this.
(Original)
Cuando o como Metro va a supervisar las practicas fraudulentas de los dealers. Diafrazan supuestas ofertas con cobros engañosos. Yo solo quería cambiar mi equipo por uno nuevo y activar mi chip. Me vendieron engañosamente una nueva linea(68 dls) mas accesorios, cargador, carcasa, cargador de pared y cristal protector, cerca de 150 dls en total. Yo pense que estaba pagando el teléfono cuando en realidad era gratis. Pedi que me añadieron el número a mi cuenta familiar. NO, me abrieron otra cuenta. 2. Me negaron el servicio de adquirir un teléfono y activar mi chip con mi número regular. 3. Se negaron a comunicarme con servicio al cliente o Dealer Support Group. Me gritaron que nunca volviera a su tienda(quién quiere regresar a que los engañen?.) Yo levante mi reporte al buro de consumidores, jamas me pudieron dar el numero de DSG. Mi queja se quedo en un folio de atencion al cliente. Por favor, cuando vayan a Metro, los accesorios no son gratis, no estan obligados a comprarlos a menos que en un ticket aparezca 0 es gratis. Yo voy a continuar buscando contacto con corporativo. No solo fue esta tienda, en la 2a, donde por fin pude comprar un equipo me agregaron 70 dls por, otra vez, cargadores y cables que nunca pedi, me tomo 1 hrs que me regresaran a medias el.dinero, si, aun me deben dinero. Asi que voy a seguir buscando algun canal con un manager regional o alquien que en verdad pueda resolver esto.
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Locations near Metro by T-Mobile 2547 W McFadden Ave
Authorized Retailer
Metro by T-Mobile 2710 W Edinger Ave
0.6 miles away
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Sat: 10:00 am - 7:00 pm
- (714) 460-0746
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2710 W Edinger Ave
Santa Ana, CA 92704
Authorized Retailer
Metro by T-Mobile 742 S Harbor Blvd
1.0 miles away
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Sat: 10:00 am - 7:00 pm
- (714) 531-7300
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742 S Harbor Blvd
Santa Ana, CA 92704
Authorized Retailer
Metro by T-Mobile 1130 S Bristol St
1.0 miles away
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Sat: 10:00 am - 8:00 pm
- (714) 243-8144
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1130 S Bristol St
Santa Ana, CA 92704