Frequently Asked Questions -
Have Questions about
Google One? Get Answers Here!
What's the price?
If you’re on an eligible Metro® by
How can I pay for
If you’re on an eligible Metro® by
What if I have an iPhone?
Currently, only Android devices with a
Do I have to get the app?
You will need to download the
How much storage do I get free today?
Every Google Account has 15GB of free storage shared across Google Drive, Gmail, and Google Photos.
Google One different from Drive?
I'm a Drive user - how does this impact me?
All paid consumer Google Drive storage plans have been upgraded to
The way you use Drive to store and share files doesn’t change. The same goes for Google Photos and Gmail.
What counts against my storage quota?
What happens to my free storage (15GB) when I get
Free storage will be counted as part of the new total quota. For example, if someone had 15GB and they upgraded to a 100GB plan, their new total storage will be 100GB (this is the same as with current Google Drive individual paid plans). For family members that are added in a plan, users keep their 15GB free storage, and only start using storage from the shared plan once they exceed the free quota.
What happens to my
Google One account if my Metro® by T-Mobile account is canceled?
You'll still have all your
How much storage am I using now? (as a non-
Google One member)
What happens to my mobile backup when I exceed my storage limit?
Once you start running out, you’ll receive a notification flagging you are about to run out of storage. If you exceed your storage limit, your phone stops backing up, but you can still access your most recent backup and use it to restore a new device. In either scenario, you have the option to clear storage space, or you can upgrade your
Google One automatic mobile backup?
Who is automatic mobile backup available to?
Does mobile backup cost extra?
No. It is included in the cost of your eligible Metro® by
How does backup impact my storage?
Your backed up Original quality (full resolution) photos, videos, and MMS will count against your storage quota that you get through
Google One automatic mobile backup work with Android Backup and Restore?
Google One automatic mobile backup differ from Drive Backup and Sync?
Doesn’t Google Photos already back up? Is
Google One replacing Photos?
Google Photos still works the same way - you can backup, access, and share your photos and videos. Same as before, you have unlimited high quality (reduced file storage), whereas Original quality (full resolution) counts against your storage.
- More storage for Original quality (full resolution) photos and videos.
- Downloads the latest photos from the cloud onto new devices, so you can easily view and share with other apps.
- Backs up your photos, videos, and audio files sent via Android messages
- Provides easy one tap controls to backup your media files
How do I back up my phone?
How do I restore my phone?
Can I restore using the Android Setup Wizard?
If your new Android device is running Android Pie or higher, you are a
I’m having problems backing up or restoring my phone.
Contact a Google expert by using your
What is a Google expert?
What member benefits do I get with
How many people can I share
Google One with?
You can share your
Are there restrictions on who I can share it with?
Anyone can create a family with Google following the restrictions of the Google Families Terms of Service. The family manager will decide who is in the family group and manage the members, and will set up & manage the family payment method. The family manager is responsible for all purchases made using the family payment method.
Does it cost more to share with my family?
What am I actually sharing?
Note: children under 13 (or the applicable age for your country) will not have access to support or be able to redeem benefits.
Does sharing my
Google One membership mean that they will be able to see all my stored stuff?
How do I know my information is safe with Google?
Security is and has always been a top priority for us. All Google services, including
How do I switch the Google Account used for
To switch the Google Account associated with
How do I cancel my
Google One membership?
You can cancel your membership from the Settings menu in either the