Applicants must demonstrate eligibility, including:   
A household is eligible if one member of the household meets at least one of the criteria below:

• Has an income that is at or below 200% of the federal poverty guidelines;
• Participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
• Participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, or Food Distribution Program on Indian Reservations;
• Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020, 2020-2021, or 2021-2022 school year;
• Received a Federal Pell Grant during the current award year; or
• Meets the eligibility criteria for a participating provider's existing low-income program

The ACP program is designed to cover the standard cost of home internet or mobile internet access service. At Metro by T-Mobile, if your monthly plan price is $30 or less per month ($75 in qualifying tribal areas), you will receive up to a $30 discount.

All Metro by T-Mobile rate plans with smartphone data qualify for the ACP benefit. If you have questions about your rate plan eligibility, please visit a store or call Customer Care.

To apply for the ACP benefit, you should:

• Go to ACPbenefit.org, fill out the application form and receive your approval from the National Verifier. 
• Join Metro by T-Mobile and choose from the largest selection of free 5G phones in prepaid.
• Visit My Account on metrobyt-mobile.com and fill out the application form for the ACP benefit or stop by your nearby Metro by T-Mobile store.
• You will receive a text message letting you know whether you have been successfully enrolled in ACP with Metro by T-Mobile.

The primary account holder will receive all notifications associated with the ACP program. If no primary account holder is established on the account, the billing party responsible will receive the notifications.

Metro by T-Mobile will apply the discount to your account as quickly as possible, but application of the discount in Metro by T-Mobile’s systems may cause a short delay.

The ACP credit will be in place until the federal government funds for the program are depleted (and not renewed), conditions of your eligibility change, or your service with Metro by T-Mobile ends.

You can change your number and still retain the discount. There are processes in place to verify if a phone number changes. 

Yes, you can transfer your ACP benefit to Metro by T-Mobile! When you fill out your information with Metro by T-Mobile, make sure you check the box to transfer your ACP benefit to Metro.

The automatic ACP credit will be removed from your account, and your rate plan will continue at full price. If you changed rate plans to take advantage of the ACP credit, you will not be placed back on the original plan.

No, the FCC stipulates that the ACP discount can only be applied to one service for each eligible household. If eligible, you may apply for the ACP credit to your Metro by T-Mobile rate plan, but you could also not apply for an ACP credit to your home internet provider. Eligible households are entitled to a one ACP benefit only.

Under FCC rules, you must use your Metro by T-Mobile service at least once every 45 days to keep your account active. If no activity is registered on your account after 30 days, you will enter a 15 day cure period before the Affordable Connectivity Program discount is removed and you are de-enrolled from the Affordable Connectivity Program. To maintain the Affordable Connectivity Program discount, simply place or receive a call, send a text, or use your mobile data (off a Wi-Fi network) each month. If your Affordable Connectivity Program discount is removed due to inactivity, you may reapply at any time by visiting metro-tmo.com/ACP.

If you have concerns about the enrollment process or the quality of the ACP service Metro by T-Mobile is providing, you may call our Care team at 1-888-8Metro8. You may also file a complaint with the Federal Communications Commission’s (FCC) Consumer Complaint Center, at https://consumercomplaints.fcc.gov/hc/en-us or by calling 888-CALL-FCC (888-225-5322).