T-Mobile is committed to supporting our customers.
Learn how we're responding to COVID-19.
As we continue to closely monitor the impact of COVID-19 on communities
across the country, Metro by
on our network to ensure they have critical connections with family, loved ones
and emergency service providers. Keeping you connected is a top priority.
How can I make a payment online?
Learn more about online payments via MyAccount and making a payment via the MyMetro app at https://www.metroby
I might have a problem making my monthly payment. What should I do?
How can I get more data for my plan?
The vast majority of customers on Metro plans already have unlimited talk, text, and data. For customers on plan with limited high speed data, additional buckets of high-speed data can be purchased for as little as $5 for 2GB in the MyMetro app or MyAccount. To change to a plan that includes unlimited high speed data just visit the MyMetro app or MyAccount.
How do I get more mobile hotspot data?
Customers needing additional hotspot data can purchase a data top up for additional data for hotspot in the MyMetro app or through MyAccount.
How are you helping us order devices online?
What is Metro by
T-Mobile doing to help customers transact digitally?
How is the
T-Mobile network functioning?
Our network is performing incredibly well. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.
T-Mobile doing to boost network capacity?
I come into your stores all of the time - how do I know they're safe?
We want to ensure we’re available to serve you in person so we’re taking a number of precautions to ensure you and our employees are safe. These include:
- Requiring masks or facial coverings for employees, customers and visitors age 2 and over, at all times.
- Continuing increased cleaning and sanitization
- Making hand sanitizer available throughout the stores
- Interacting at a safe distance
- Adding signage in stores indicating where you and other customers should stand
Gentle reminder, if you’re not feeling well, we have a lot of great self-help options: You can manage your account on the MyMetro app on your device. You can log onto MyAccount to chat with an expert, check your usage, make a payment, or upgrade your plan as well as purchase devices and accessories on Metroby
Please note that according to the Centers for Disease Control and Prevention Guidelines, cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Are all of your stores open?
For those customers needing in-person support and essential services from one of our trusted store representatives please visit the Metro by
The closest Metro by
T-Mobile has closed due to the COVID-19 outbreak; what should I do if I want to purchase or need to activate my phone?
What if I only want to order online?
Keep up with the latest COVID-19 response updates from