IMPORTANT LEGAL NOTICE REGARDING THE RETIREMENT OF THE T-MOBILE 3G (UMTS) NETWORK ON JULY 1, 2022 AND CANCELLATION OF SERVICE LINES

We’re continuing to work to deliver a transformative 5G network experience from big cities to small towns and virtually everywhere in between. As part of our efforts to create a supercharged network, we’re retiring the older T-Mobile 3G (UMTS) network to free up resources and spectrum that will help us strengthen our entire network and move all customers to more advanced technologies like 4G & 5G. As a valued customer, we are providing you formal notice that Metro by T-Mobile is retiring the 3G network on July 1, 2022. Any prepaid Service lines with a device that relies on 3G wireless service may be CANCELLED if the device is not upgraded or replaced or update the software on your device, for applicable devices, by your next due date after July 5, 2022.

As a customer with one or more 3G-dependent phones, we’re providing this final notification to upgrade or replace your devices and take advantage of T-Mobile’s bigger, better 4G & 5G networks. We want to make this transition as easy as possible, but you must upgrade or replace your phone or update your device software, for applicable devices, no later than your next due date after July 5, 2022 to continue getting service, including the ability to make 911 calls depending on your location.

If you do not take action and your line is cancelled, you will lose the associated phone number(s) and promotional pricing tied to the cancelled lines. Additionally, to avoid losing your important data, we recommend you:

• back up the data you keep on your device(s), such as your photos, contacts, calendar, and other content (visit https://www.metrobyt-mobile.com/contact-us), and
• save or forward voicemails (https://www.metrobyt-mobile.com/contact-us).

Please take immediate action to avoid cancellation of your service after the 3G network retires on July 1, 2022 and make the move to take advantage of T-Mobile’s more advanced network technologies, including the largest and fastest nationwide 5G network.

To learn about impacts to your specific device(s) and available options, please visit your local Metro by T-Mobile store, check out www.metrobyt-mobile.com to learn about replacement device options or visit www.metrobyt-mobile.com/devicesettingsupdates to learn about updating the software on your current device or call 1-888-8-METRO-8.

Thank you for being a Metro by T-Mobile customer,
Your Metro by T-Mobile team