Scam Shield™ protects every customer with advanced scam-blocking technologies.
Easily manage anti-scam features in the free Scam Shield™ app and take even more control
when you upgrade to premium features.

Qualifying service & capable device required. Turning on Scam Block might block desired calls you want; disable anytime.

Enjoy these FREE features with the Scam Shield™ app:

KEEP SCAMMERS OUT

Scam Block

Helps keep all likely scammers off your phone entirely, so you can answer more confidently. And our Scam Counter keeps you up to date on the number of scam calls you've blocked or received.

KNOW WHO'S CALLING

Caller ID

Reduces unidentified calls by displaying a caller's information, even if they're not in your contact list. You can also label numbers as Favorites, so important calls always come through.

HELP PROTECT EVERYONE

Scam Reporting

Identifies suspicious callers or fraudsters and helps prevent their calls from being received by you - or others - in the future.

Change your phone, keep your settings.

Your preferences and settings are saved on our network. So nothing is lost, even if
you remove the Scam Shield™ app or get a new phone.

TAKE TOTAL CONTROL

Upgrade to Scam Shield™ Premium

Premium features help you optimize and organize your mobile life with control
over your calls and voicemails.

Find out more about joining Metro

Say goodbye to scammers for good with multi-layered scam-blocking protection.

Get 200GB of cloud storage from Google One included with Scam Shield Premium.

Capable Android device required for Google One.

Have questions about Scam Shield™App?

We've got answers.

What is Scam Shield Premium?

Scam Shield Premium delivers advanced call controls beyond the free services included with Scam Shield, to help combat unwanted robocalls and manage nuisance calls, all for just $2/month. Features include:

  • Sending entire categories of calls directly to voicemail, including telemarketers, political solicitations, and fundraising calls
  • Reverse Number Lookup for unknown callers, and the option to create Always Block lists that live on the network—not just your contact list—so your preferences will stay, even if you delete the app or get a new device
  • Voicemail-to-text, which sends you a transcription of a voicemail via an SMS message, email, or in the Visual Voicemail app

How do I get Scam Shield Premium services?

You can activate Scam Shield Premium within the Scam Shield app, in MyAccount, the My Metro app, by visiting a retail store, or by calling Care.

 

What is Number Verified?

Number Verified is T-Mobile's implementation of the new STIR/SHAKEN industry standards. T-Mobile was the first to implement STIR/SHAKEN for customers in January 2019. T-Mobile customers with an eligible device will see "Number Verified" on their screen when the calling number has been verified as authentic by the network. This means you can be assured that the phone number calling you is legitimate and hasn't been spoofed.