T-Mobile Scam Shield Logo

Scam Shield™ protects every customer with advanced scam-blocking technologies.
Easily manage anti-scam features in the free Scam Shield™ app and take even more control
when you upgrade to premium features.

Enjoy these FREE features with the Scam Shield™ app:


Scam Block

Helps keep all likely scammers off your phone entirely, so you can answer more confidently. And our Scam Counter keeps you up to date on the number of scam calls you've blocked or received.

smartphone with scam block app

Caller ID

Reduce unidentified calls by displaying caller information, even if they're not in your contact list. You can also allow numbers to always come through.

phone with caller ID option displayed

Scam Reporting

Identifies suspicious callers or fraudsters and helps prevent their calls from being received by you - or others - in the future.

Scam Shield app reporting screen

Change your phone, keep your settings.

Your preferences and settings are saved on our network. So nothing is lost, even if
you remove the Scam Shield™ app or get a new phone.


Upgrade to Scam Shield™ Premium

Premium features help you optimize and organize your mobile life with control
over your calls and voicemails.

Find out more about joining Metro

Say goodbye to scammers for good with multi-layered scam-blocking protection.

Get 200GB of cloud storage from Google One included with Scam Shield Premium.

Capable Android device required for Google One.

Have questions about Scam Shield™App?

We've got answers.

What is Scam Likely?

When our network filters detect a potential scam call, we flag it and display it as Scam Likely on your device. This is made possible by our Scam ID technology which is embedded in our network and is enabled by default for all T-Mobile customers. No action is required on the part of customers to enable it, and it’s free.

How do I block a scam call?

There are a few ways to turn on Scam Block:

  • Download the free Scam Shield app and toggle on Scam Block
  • Dial #662# from your Metro by T-Mobile device
  • Log in to your account, then select My Account>Add Services>Protection>Scam Block
  • In the MyMetro App, select Shop>Add Services>Confirm your PIN>Scam Block>Modify Services
  • Dial 611 from your Metro device to speak to Care

Qualifying service & capable device required. Turning on Scam Block might block calls you want; disable any time.


What about scam/spam texts? Does T-Mobile block those?

We've had an anti-spam solution for mobile messaging including SMS, MMS, and RCS since 2014, and we include it at no additional charge for Metro by T-Mobile customers. Here’s how it works:

  • Our anti-spam message solution is updated regularly with spam message fingerprints and signatures. Whenever a mobile message is received on the network, it's checked against the anti-spam solution. If a message is determined to be spam or unwanted, we'll block it. Otherwise, the message will be delivered.
  • Customers can report spam or unwanted messages by simply forwarding the messages to 7726. We'll reply with a confirmation text and forward the message to the Security Center for analysis. The message and your details are encrypted, so your identity won't be shared.
  • Replying “STOP” is usually a convenient way to quickly opt out of a message program. However, for unwanted spam texts, we recommend forwarding messages to 7726 and not replying. Similar to picking up an unknown robocall, spammers will use any texted reply (including “STOP”) as confirmation that they've reached a real person.