affordable connectivity program

We’re no longer able to accept applications.

The Affordable Connectivity Program is expected to run out of funding later this year. That means we aren’t able to enroll any more customers in the program. If you are currently enrolled in the program, you’ll continue to receive your discount while funds last, as long as you maintain your eligibility.

Stay tuned for updates.

Watch your text messaging and email for any new information.

Text message bubble with 3 dots

ACP Wind-Down

What is changing with the Affordable Connectivity Program in 2024?

  • Funding for the federal government’s Affordable Connectivity Program (ACP) is projected to run out at the end of April 2024 unless Congress votes to extend the program. As a result, the FCC has asked providers to take steps to wind down the ACP. When the program ends, if that happens, households with the ACP benefit will no longer receive program discounts. 
  • Households that are enrolled in the ACP with Metro by 11:59 p.m. ET on February 7, 2024 can continue receiving monthly discounted broadband service from Metro through the end of the ACP as long as they maintain eligibility.

How can I ensure I maintain ACP eligibility through the Wind-Down?

To maintain eligibility, you must ensure your address is correct, your rate plan is eligible for the ACP (any plan with data) and you have qualifying usage. Metro will notify you if you are in jeopardy of becoming ineligible to ensure you can correct issues before losing their benefit.

Where can I find more information about the ACP Wind-Down?

General questions about the ACP’s status should go to the FCC ACP Support Center at 877-384-2575 or go to GetInternet.gov. Metro will be reaching out to customers who receive the ACP benefit with updates over the coming months.

Your ACP Benefit

When do I need to recertify and how?

  • Visit ACP recertification to learn about recertification.
  • ACP guidelines require customers to recertify every year to demonstrate they still qualify. Once you receive a letter from USAC, you must complete the recertification process before the deadline stated in your letter – usually within 60 days of when you receive it.

What happens if I do not use the phone connected with the ACP discount?

Under FCC rules, if you are on a plan where the ACP discount covers your monthly fee, you must use your Metro by T-Mobile service at least once every 45 days to keep your account active. If no activity is registered on your account after 30 days, you will enter a 15-day cure period before you are de-enrolled from the Affordable Connectivity Program and the discount is removed from your account. To maintain the Affordable Connectivity Program discount, simply place or receive a call, send a text, or use your mobile data (off a Wi-Fi network) each month.

Can I change my phone number after the ACP discount code has been applied to my account?

You can change your number and still retain the discount. There are processes in place to verify if a phone number changes. Metro by T-Mobile will need to associate your new phone number with your ACP discount, which may delay application of the ACP discount to your new phone number for a brief period.

Need help resolving an issue with the ACP?

If you have concerns about the enrollment process or the quality of the ACP service Metro by T-Mobile is providing, you may call our Care team at 1-888-8Metro8. You may also file a complaint with the Federal Communications Commission’s (FCC) Consumer Complaint Center, at https://consumercomplaints.fcc.gov/hc/en-us or by calling 888-CALL-FCC (888-225-5322).