Worry-free  wireless

Get affordable device  insurance and mobile  security with Premium  Handset Protection.®

 

Already have Premium  Handset Protection® and need  to file or follow up on a claim?  We can help with that.

Stay covered with device  insurance

Protect your device in case of loss,  theft and other unexpected events  life throws your way. Insurance  must be added to your device  within 7 days of purchasing it.

Loss and theft

Being without your device is  stressful enough. We've got  you covered if it's lost or stolen.

Accidental damage

Accidents happen and our  device insurance covers most of  them, including liquid damage.

Major parts covered

Not only is your device  covered, but so is the standard  battery, standard home charger  and standard SIM card.

24/7 claims

Sometimes you need assistance  outside business hours. Visit  mymetroclaim.com any time,  any day for help with filing and  checking the status of the claim.

Free next-day shipping

We know you need your  device. We offer free next-  business-day shipping for  claims approved before  8:30 p.m. EST, in most cases.

Device malfunctions

Includes mechanical or  electrical breakdown-  coverage after manufacturer  warranty expires.

Stay covered with mobile 

security

Safeguard your device against online threats,  viruses, data loss and risky apps. McAfee® Security  for Metro by T-Mobile with ID Theft Protection  can be added to your device at any time.

Coverage for 10 devices

McAfee® Security for Metro by  T-Mobile with ID Theft Protection  covers up to 10 smartphones  tablets, PC's and MAC's.

Antivirus and web security

Protects against viruses and  malicious codes, blocks risky  sites, warns about data-stealing  apps and guards against  unsecured networks.

Identity Theft Protection

Detects and resolves  identity theft to protect  you from fraud.

True Key password  management

Eliminate the hassle of  remembering passwords  with the True Key app.

Anti-theft and data  protection

Track your lost device,  sound an alarm, and lock  and wipe your data remotely.

Enrolling is simple

You can get Premium Handset Protection for as low as $5 per month per device1! We've made it convenient to  enroll, just make sure you add it within 7 days of purchasing your new device.

 

Pricing varies depending on area code and device tier. Click to view pricing.

In-Store

Find a store and enroll there  when you buy a device.

Frequently
Asked Questions
 
Device Insurance by Assurant
 
 
McAfee Security
 
 
How do I file a claim
This site is the easiest way to file your claim. Go to the Home page and start at the "File, Continue and Track My Claim" section located at the right-hand side. You may also call Assurant at 1-800-316-2075 and a care specialist will help you through the process. You’ll need the following information:
  • Your mobile number, serial number or IMEI
  • Your device, make and model
  • Description of what happened to your device and date of incident
  • Contact info (we may ask for your government issued ID)
  • Your account PIN number or security question (for security purposes)
  • Payment method for deductible (can be paid by credit card/debit card/eCheck)

What if I can't find the serial number (IMEI) for my device?
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.

Where do I find my deductible?
Go to the My Deductible page to learn about the deductible that applies to your device.
Contact Us
Contact Assurant – by phone, by email, by fax or through our contact us form – reach out to us!
 
Assurant Terms and Conditions
Visit mymetroclaim.com and select
"Program Info" tab.
McAfee Terms and Conditions