Worry-free

wireless

Get affordable device insurance and mobile

security with Premium Handset Protection.®

 

Already have Premium Handset Protection® and need to file or

follow up on a claim? We can help with that.

Stay covered with device

insurance

Protect your device in case of loss, theft and other unexpected

events life throws your way. Insurance must be added to your

device within 7 days of purchasing it.

Loss and theft

Being without your device is

stressful enough. We've got

you covered if it's lost or stolen.

Accidental damage

Accidents happen and our

device insurance covers most of

them, including liquid damage.

Major parts covered

Not only is your device

covered, but so is the standard

battery, standard home charger

and standard SIM card.

24/7 claims

Sometimes you need assistance

outside business hours. Visit

mymetroclaim.com any time,

any day for help with filing and

checking the status of the claim.

Free next-day shipping

We know you need your

device. We offer free next-

business-day shipping for

claims approved before

8:30 p.m. EST, in most cases.

Device malfunctions

Includes mechanical or

electrical breakdown-

coverage after manufacturer

warranty expires.

Stay covered with mobile

security

Safeguard your device against online threats,

viruses, data loss and risky apps. McAfee® Security

for Metro by T-Mobile with ID Theft Protection

can be added to your device at any time.

Coverage for 10 devices

McAfee® Security for Metro by

T-Mobile with ID Theft Protection

covers up to 10 smartphones

tablets, PCs and MACs.

Antivirus and web security

Protects against viruses and

malicious codes, blocks risky

sites, warns about data-stealing

apps and guards against

unsecured networks.

Identity Theft Protection

Detects and resolves

identity theft to protect

you from fraud.

True Key password

management

Eliminate the hassle of

remembering passwords

with the True Key app.

Anti-theft and data

protection

Track your lost device,

sound an alarm, and lock

and wipe your data remotely.

Enrolling is simple

You can get Premium Handset Protection for as low as $5 per month per device1! We've made it convenient to

enroll, just make sure you add it within 7 days of purchasing your new device.

 

Pricing varies depending on area code and device tier. Click to view pricing.

In-Store

Find a store and enroll there

when you buy a device.

Frequently
Asked Questions
 
Device Insurance by Assurant
 
 
McAfee Security
 
 
How do I file a claim
This site is the easiest way to file your claim. Go to the Home page and start at the "File, Continue and Track My Claim" section located at the right-hand side. You may also call Assurant at 1-800-316-2075 and a care specialist will help you through the process. You’ll need the following information:
  • Your mobile number, serial number or IMEI
  • Your device, make and model
  • Description of what happened to your device and date of incident
  • Contact info (we may ask for your government issued ID)
  • Your account PIN number or security question (for security purposes)
  • Payment method for deductible (can be paid by credit card/debit card/eCheck)

What if I can't find the serial number (IMEI) for my device?
Your 15-digit IMEI number is typically located underneath the battery but you can also check your device’s original packaging or purchase receipt. If your device is still working, dial *#06# to display the IMEI number. For some manufacturers it’s found in the settings. You can also call your mobile carrier to get it.

Where do I find my deductible?
Go to the My Deductible page to learn about the deductible that applies to your device.
Contact Us
Contact Assurant – by phone, by email, by fax or through our contact us form – reach out to us!
 
Assurant Terms and Conditions
Visit mymetroclaim.com and select
"Program Info" tab.
McAfee Terms and Conditions