Double up your protection
for only $6 a month
- Antivirus & web security
for up to 10 devices
- Anti-theft protection & app privacy
- TrueKey™ premium password
- Identity theft protection4
Device insurance must be added to your device within
7 days of purchase.
McAfee® Security can be added to your device at any time.
Enrolling is simple
You can get Premium Handset Protection® for only $6 a month
per device! We've made it convenient to enroll, just make sure
you add it within 7 days of purchasing your new device5.
Frequently Asked Questions
How do I file a claim?
Our claims site mymetroclaim.com will be the easiest way to file your claim. You may also call Assurant at 1-800-316-2075 and a Care Specialist will help you through the process. You’ll need the following information:
- Your mobile number
- Make and model of your device
- Electronic Serial Number or IMEI
- What happened to your device and the date it happened
- Credit card, debit card or eCheck to cover the deductible
Note: To file a claim for an incident that happened before July 1, 2019, visit phoneclaim.com/metro.
Where do I find my deductible?
What potential threats does McAfee Security for Metro protect my device from?
McAfee Security for Metro by T-Mobile with ID Theft Protection helps you.
- Keep your identity and devices secure against the latest viruses, malware, and online threats.
- Ensure apps aren’t more intrusive than expected.
- Check for URL, developer reputation and risky app sources.
- Remove risky apps with one-tap uninstall.
- Get warned when apps are stealing your data and easily quarantine bad apps.
- Block infected and phishing websites.
- Be warned of unsecured Wi-Fi connections and hotspots.
- ID Protection has proprietary technology that scans online black markets and alerts you when your personal or financial info is at risk.
- Cyber Monitoring analyzes millions of data points in real time to alert you if your data is being misused.
- Lost Wallet helps you cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet.
- ID Restoration Service: Dedicated agents provide guidance and can even act on your behalf to help you restore your identity if it’s stolen.
- $1M Identity Theft Reimbursement covers you for qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges. Feature not available to residents of New York or Puerto Rico. Subject to terms and conditions.
1The $6/month per device for Premium Handset Protection® is made up of $3 for insurance coverage and $3 for McAfee® Security for Metro® by T-Mobile. You may purchase either the device insurance or the mobile security separately for $3/month per device.
2Mechanical or electrical breakdown is only covered after the manufacturer’s warranty expires.
3Next business-day shipment is available, in most cases, for claims approved before 8:30 p.m. EST.
4McAfee® Security for Metro® by T-Mobile is subject to McAfee’s Terms & Privacy Notice and is for personal use on supported devices. Not all features are available for all operating systems. See which devices are supported by visiting System Requirements at mcafee.com/consumer/store/m)/system_requirements.html.
5Your plan keeps you connected and protected, but it’s optional. You’re not required to obtain insurance in order to purchase services or devices and you may cancel at any time. The monthly plan cost will be itemized separately on your statement.