Hearing Aid Compatibility
Hearing aids are designed to amplify all sounds for the user, both desired and undesired sounds. As a result of this amplification, some hearing aid users can experience uncomfortable interference while using wireless phones. To eliminate this interference, some phones have been designed to operate with hearing aids, while others have been designed to operate with telecoil hearing aids, where the hearing aid receives only the signals from magnetic fields generated by the telecoil-compatible phone.
To assist users in determining which wireless phones are hearing aid-compatible, a ratings system has been designed by the American National Standards Institute. Phones that are compatible with telecoil hearing aids receive a 'T' rating from one to four, while phones that are compatible with microphone hearing aids receive a 'M' rating of three or four, which indicates that they typically cause the least interference to hearing aid users. Typically, the higher the M or T rating assigned to a phone, the less interference. While the ratings system can be a useful tool for consumers when choosing the right wireless phone, it is by no means a guarantee that a phone will not cause interference with a particular hearing aid.
Important Note: These phones have been tested and rated for use with hearing aids for some of the wireless technologies that they use. However, there may be some newer wireless technologies used in these phones that have not been tested yet for use with hearing aids. It is important to try the different features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of your phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer. Handsets with
Hearing Aid Compatible Handset Functionality tiers are based on the following criteria:
- Best/Premium: Devices featuring higher-end design, material and finish, paired-up with a more sophisticated user interface and functionalities.
- Good: Entry-level phones with straight-forward features, applications, and design.
For more information about phone accessibility features, as well as information about current and older phones, visit the Global Accessibility Reporting Initiative’s website at www.gari.info.
Hearing Aid-Compatible Phones
Please see the following list of phones that Metro by
|Apple iPhone 11 64GB||BGC-E3309A||Best/Premium||M3/T4|
|Apple iPhone 12||BCG-E3542A||Best/Premium||M3/T4|
|Apple iPhone 12 mini||BCG-E3539A||Best/Premium||M3/T4|
|Apple iPhone 13||BCG-E3997A||Best/Premium||M3/T4|
|Apple iPhone 14||BCG-E8138A||Best/Premium||M3/T4|
|Apple iPhone 14 Plus||BCG-E8139A||Best/Premium||M3/T4|
|Apple iPhone 14 Pro||BCG-E8140A||Best/Premium||M3/T4|
|Apple iPhone 14 Pro Max||BCG-E8141A||Best/Premium||M3/T4|
|Apple iPhone 15||BCG-E8427A||Best/Premium||M3/T4|
|Apple iPhone 15 Plus||BCG-E8431A||Best/Premium||M3/T4|
|Apple iPhone 15 Pro||BCG-E8435||Best/Premium||M3/T4|
|Apple iPhone 15 Pro Max||BCG-E8439A||Best/Premium||M3/T4|
|Apple iPhone SE (3rd gen)||BCG-E4082A||Best/Premium||M3/T4|
|Google Pixel 6a||A4RGX7AS||Best/Premium||M3/T4|
|Hot Pepper® Tabasco™||2A33N-L62A||Good||M4/T4|
|Motorola moto g 5G (2023)||IHDT56AH4||Good||M3/T3|
|Motorola moto g play (2023)||IHDT56ZP5||Good||M3/T3|
|Motorola moto g stylus 5G (2023)||IHDT56AL2||Good||M3/T3|
|Nokia G310 5G||2AJOTTA-1573||Good||M4/T3|
|OnePlus Nord N200 5G||2ABZ2-EF000||Good||M3/T3|
|OnePlus Nord N300 5G||2ABZ2-AA272||Good||M3/T3|
|OnePlus Nord N30 5G||2ABZ2-AA534||Good||M3/T3|
|Samsung Galaxy A03s||ZCASMA037U||Good||M3/T3|
|Samsung Galaxy A13||A3LSMA135U||Good||M3/T3|
|Samsung Galaxy A14 5G||ZCASMA146U||Good||M3/T3|
|Samsung Galaxy A23 5G||A3LSMA236U||Good||M3/T3|
|Samsung Galaxy A54 5G||A3LSMA546U||Good||M3/T3|
|Samsung Galaxy S21 FE 5G||A3LSMG990U||Best/Premium||M3/T3|
|TCL 30 XE 5G||2ACCJH155||Good||M3/T3|
|TCL ION X||2ACCJH167||Good||M3/T3|
|TCL STYLUS 5G||2ACCJN058||Good||M3/T3|
Offerings for persons with disabilities
For additional information on accessibility solutions in the Android marketplace for persons with disabilities, please visit www.google.com/accessibility/products.
For questions regarding accessibility on your iPhone, please visit www.apple.com/accessibility.
For questions regarding accessibility on your BlackBerry handset, please visit us.blackberry.com/legal/accessibility.html.
REAL TIME TEXT SERVICE
Real-time text (RTT) allows consumers to send and receive instant transmission of text messages in real time, as they are being composed, making these messages more equivalent to typical voice conversations. (Characters are sent as they are typed.) RTT also allows voice communication at the same time as text communication (simultaneous voice and text). Unlike other types of texting methods, RTT is similar to a voice call – when you place an RTT call, the other party must answer the call, and when the call is over, both parties hang up.
For additional information about RTT service, please contact Metro by
Telecommunications Relay Service
Telecommunications Relay Service (TRS or “relay service”) is a communication service that permits individuals with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities through a TRS relay center.
Different forms of relay service include Text-to-Voice TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS), Spanish Text-to-Voice TTY, Captioned Telephone, IP Captioned Telephone, IP Relay, and Video Relay Service (VRS). More information about the available types of relay service can be found on the the FCC’s TRS website.
TRS is available in all 50 states and all U.S. territories for local and long-distance calls. TRS providers are compensated for the costs of providing TRS from either a state or a federal fund, and there is no charge to the TRS user other than standard calling rates.
Relay service can be reached by dialing 711 or by contacting your state relay provider, as listed in the FCC’s TRS Directory. In the event of an emergency, TTY users should call 911 directly.
TTY on the Metro® by
The FCC requires digital wireless carriers to have the capability to transmit a call from a wireless phone that is connected to a TTY. While the FCC mandate pertains specifically to calls made to 911, the ability to make a call to 911 means that users can also complete a call to anyone, anywhere, provided the party on the receiving end of the call also has a TTY.
Customers should be aware that TTY does not work on voice calls that are placed over
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August 25, 2023