Worry-free wireless. Get device insurance and mobile security with Premium Handset Protection

Already have Premium Handset Protection®?

Double up your protection

for only $6 a month

 

Device insurance. Provided by Assurant

  • Loss and theft
  • Accidental damage,
    including liquid damage
  • Malfunction, due to mechanical
    or electrical issues2
  • Free next-business-day shipping3

Mobile security. Provided by McAfee

  • Antivirus & web security
    for up to 10 devices
  • Anti-theft protection & app privacy
  • TrueKey premium password
    management
  • Identity theft protection4
McAffee Phone
Download the McAfee® Security for Metro® app
Download Google PlayDownload Apple App

Device insurance must be added to your device within
7 days of purchase.

McAfee® Security can be added to your device at any time.

Enrolling is simple

 

You can get Premium Handset Protection® for only $6 a month

per device! We've made it convenient to enroll, just make sure

you add it within 7 days of purchasing your new device5.

By Phone

Call 888-8METRO8

Frequently Asked Questions

Our claims site mymetroclaim.com will be the easiest way to file your claim. You may also call Assurant at 1-800-316-2075 and a Care Specialist will help you through the process. You’ll need the following information:

  • Your mobile number
  • Make and model of your device
  • Electronic Serial Number or IMEI
  • What happened to your device and the date it happened
  • Credit card, debit card or eCheck to cover the deductible

Note: To file a claim for an incident that happened before July 1, 2019, visit phoneclaim.com/metro.

Go to My Deductible page to find your deductible based on your device tier.

McAfee Security for Metro by T-Mobile with ID Theft Protection helps you.

  • Keep your identity and devices secure against the latest viruses, malware, and online threats.
  • Ensure apps aren’t more intrusive than expected.
  • Check for URL, developer reputation and risky app sources.
  • Remove risky apps with one-tap uninstall.
  • Get warned when apps are stealing your data and easily quarantine bad apps.
  • Block infected and phishing websites.
  • Be warned of unsecured Wi-Fi connections and hotspots.
  • ID Protection has proprietary technology that scans online black markets and alerts you when your personal or financial info is at risk.
  • Cyber Monitoring analyzes millions of data points in real time to alert you if your data is being misused.
  • Lost Wallet helps you cancel and reissue wallet contents like ID, credit cards, medical cards and more if you lose your wallet.
  • ID Restoration Service: Dedicated agents provide guidance and can even act on your behalf to help you restore your identity if it’s stolen.
  • $1M Identity Theft Reimbursement covers you for qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges. Feature not available to residents of New York or Puerto Rico. Subject to terms and conditions.

 

Assurant Terms and Conditions

Visit mymetroclaim.com and select
"Program Info" tab.

1The $6/month per device for Premium Handset Protection® is made up of $3 for insurance coverage and $3 for McAfee® Security for Metro® by T-Mobile. You may purchase either the device insurance or the mobile security separately for $3/month per device.

2Mechanical or electrical breakdown is only covered after the manufacturer’s warranty expires.

3Next business-day shipment is available, in most cases, for claims approved before 8:30 p.m. EST.

4McAfee® Security for Metro® by T-Mobile is subject to McAfee’s Terms & Privacy Notice and is for personal use on supported devices. Not all features are available for all operating systems. See which devices are supported by visiting System Requirements at mcafee.com/consumer/store/m)/system_requirements.html.

5Your plan keeps you connected and protected, but it’s optional. You’re not required to obtain insurance in order to purchase services or devices and you may cancel at any time. The monthly plan cost will be itemized separately on your statement.