Thank you for joining Metro. Let’s get your service up and running. If you’re a new or returning customer, you can activate service using this tool.
Welcome to Metro® by T‑Mobile.
Here are a few things you should know before getting started:
Phone & SIM card.
You will need your phone and SIM card before you start the process.
If you don't have a Metro by T‑Mobile SIM card, you can buy one here.
New accounts only.
If you've recently purchased a SIM and do not currently have a Metro by T‑Mobile account, the fastest way to activate your new account is through our online activation tool.
If you already have an account with us, you can activate a new phone by dialing 1-888-8-Metro8 (1-888-863-8768) or by visiting the nearest store.
Phones only.
This service only supports the activation of phone service plans. If you want to activate a connected device—like tablets, mobile hotspot devices, or MetroSMART Ride—you will need to dial 1-888-8-Metro8 (1-888-863-8768) or visit your local store.
Bring your number or get a new one.
You can get a new local number or bring your number from your current carrier.
If you are bringing your number, make sure that you have your current carrier's account number and pin.
Pre-activation checklist.
Phone IMEI: Have your phone's IMEI and SIM card numbers handy to complete the activation.
Rate Plan Selection: The online activation tool offers several plans to choose from here. You'll be asked to select and pay for your first month during the activation process.
Email Address: The online activation tool requires you to enter a valid email address during the activation process. This email address must be unique to the new account and cannot be associated with another Metro by T‑Mobile account.
Metro’s Terms & Conditions: Your service with Metro is subject to the Metro Terms & Conditions (“T&Cs”) and you can review the T&Cs at metrobyt-mobile.com/terms-conditions-service (including arbitration provision). Please review before activating service.
For Verizon customers.
If you are switching from Verizon Wireless postpaid service, you’re required to have a Number Transfer PIN. To get Verizon's number transfer PIN, complete the following steps.
1. Dial #7678 from the account holder's phone.
2. Verizon will send a text message with a link.
3. Click generate a PIN on screen.
4. You'll see your Account Number & Transfer PIN.
This is required for you to bring your number to Metro.