Credit and Debit cards are accepted.
Activate your device.
Let’s get ready to connect your phone.
Did you purchase your Metro phone or SIM card
from another retailer?
Get your phone and SIM card ready.
Find your phone’s unique ID (IMEI) number by dialing *#06#, looking in your phone’s settings, or on the label under your battery. You’ll also need your Metro SIM card.
Provide your information.
We’ll need your name and contact info, along with an email address that is not associated with another Metro account.
Did you purchase your phone or SIM card
from Metrobyt-mobile.com?
Help us find your order.
We’ll need your order number and zip code.
Already a Metro customer?
Visit a store or call 1-888-8-METRO8 to activate your device.
Need more help?
Yes, new customers can activate up to five lines through the Online Activation Tool. Existing customers need to activate new lines by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.
The Online Activation Tool does not have the capability to assist existing customers. Existing customers can add new lines to their account by visiting a Metro by T-Mobile store or by calling Customer Care at 1-888-8metro8.
Currently, there is no fee to activate when you use the Online Activation Tool.
You will receive a message describing why your payment may have failed, please follow any instructions to resolve the issue. If your payment continues to fail and there is not an issue with your credit/debit card, you can call Customer Care on 1-888-8metro8 for assistance.