frequently asked questions

Bringing your number to Metro by T-Mobile

Can I switch to Metro by T-Mobile online but keep my phone number?

Yes, it’s possible to keep the number you already have from your current service provider. When you join Metro by T-Mobile, we will check to see if your number is eligible to transfer. In rare circumstances, we are unable to transfer a number to our network because we don’t have a transfer agreement with the original service provider.

What information do I need to transfer my number to Metro by T-Mobile?

You’ll need to gather the following information:

  • The phone number(s) you want to transfer
  • Your current service provider name
  • Your current account number(s) and PIN or password
  • Your billing address including zip code

After you select your new Metro by T-Mobile device, you’ll be prompted for this information at checkout.

You’ll also need to contact your current service provider and do the following:

  • Request a port-in PIN/password
  • Confirm your device is unlocked and can be ported to another service provider
  • Request removal of any blocks or requirements on your account so you can bring your number
  • Ensure all balances are paid to your current service provider

When should I cancel my current service?

Don’t cancel your current service until your number is fully activated on your new Metro by T-Mobile account. Canceling your current service prior to activating your new Metro by T-Mobile account could cause either provider to interrupt service.

How long will it take to transfer my number to Metro by T-Mobile?

If you’ve provided all the correct information during the purchase of your Metro by T-Mobile device and completed the checkout process, you should receive your device within 2-4 business days. You’ll also receive an email with activation instructions on the day your device arrives.

How do I complete my transfer?

Activate your new Metro by T-Mobile device when you receive it in the mail. Refer to the activation email you receive on the delivery date for instructions. Once you’ve successfully activated your Metro by T-Mobile device the transfer should be complete. Please note that once you activate the new device, your previous device will be deactivated.