Customer Benefit FAQs

Which rate plans include which benefits? And how do I check if my plan is eligible for certain benefits?

The following benefits are available on all Metro rate plans—T-Mobile Tuesdays, T-Mobile MONEY, Scam Shield Basic, access to the T-Mobile 5G network, Smartphone Equality, and the Affordable Connectivity Program. The following benefits, along with the ones above, are available on select $50 and $60 rate plans—Google One and VIX+. See which benefits are available on each rate plan and check which benefits are included on your rate plan here.

Do any of these benefits expire?

The only benefit that may expire is the Affordable Connectivity Program—but only if you become ineligible for any reason. Find more info on the Affordable Connectivity Program here.

Are all of the benefits free?

Yes, however a few benefits, like Amazon Prime and Google One, are only available for free on select Metro rate plans. Some benefits, like Scam Shield, have a basic version available for free for all customers, as well as a premium version you can upgrade to for an additional fee. Learn more about Scam Shield and our extras services here.

Can I move to T-Mobile and still enjoy these benefits?

Yes, the following benefits are also available with T-MobileT-Mobile Tuesdays, T-Mobile MONEY, Scam Shield, Smartphone Equality, access to the T-Mobile 5G network, as well as other benefits available with select Magenta® rate plans, like Netflix on us. Get more details here.

How do I activate Google One and Amazon Prime?

You can activate Google One here and activate Amazon Prime here.

How do I block scam-likely calls?

We offer Scam Shield basic for all customers on all rate plans. Make sure you have the Scam Shield app downloaded to start blocking scam-likely calls, know who’s calling with Caller ID, and report scam calls. Learn more and download the Scam Shield App here.

What apps are available for Metro customers?

We offer several helpful apps to help you stay connected—including MyMetro, Scam Shield, and Google One. Learn more and download them here.

How do I download Metro by T-Mobile apps?

Our apps are available via the Apple App Store or Google Play Store. You can also download our Metro apps here.

Does Metro by T-Mobile have international calling?

Yes, Metro by T-Mobile offers a variety of international calling and texting add-on services like Mexico Unlimited, Canada Unlimited, and Metro by T-Mobile Global Voice. See the full list of international calling and texting services available for customer here.

What other add-on services are available to Metro customers?

We offer a variety of helpful add-on services for an additional fee—like Mexico Unlimited calling and texting, device insurance with The Premium Handset Protection® Program, Global Voice™, McAfee Security, Premium Service Bundle, HD video, extra monthly data, and more. Check out the full list here.

Can I access these benefits on an iPhone? Does Metro have iPhones? Which phones are available at Metro?

These benefits are available on Android and iPhone devices, or any device that has access to the Apple App Store or Google Play Store along with Wi-Fi or cellular data. We offer both Androids and iPhones, including a selection of popular 5G smartphones, all supported by the T-Mobile 5G network. Check out our latest 5G phones here.

What other devices can I access these benefits on?

You can access these benefits on any device that has access to the Apple App Store or Google Play Store and Wi-Fi or cellular data compatibility, including all the tablet devices that we offer. Learn more about the smart devices and tablets that we offer here.