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Contact Metro by T-Mobile by Mail
Mail your payment to:
Metro™ by T-Mobile Wireless, Inc.
PO Box 5119
Carol Stream, IL 60197-5119
When contacting Metro by T-Mobile by mail for non-payment, mail to:
Metro by T-Mobile Wireless, Inc.
PO Box 601119
Dallas, TX 75360
Visiting a Metro by T-Mobile Store
You can visit your local Metro by T-Mobile store for assistance, information on devices and services, or to make a purchase. Use this store locator to find the Metro by T-Mobile location nearest you to see its hours of operation. Not all Metro by T-Mobile locations can take monthly payments, so you’ll need to specifically visit a Payment Center in order to make a payment.