Metro® by T-Mobile is
committed to supporting
Learn how we're
responding to COVID-19.
As we continue to closely monitor the impact of
COVID-19 on communities across the country,
Metro by T-Mobile recognizes our customers are
relying on our network to ensure they have
critical connections with family, loved ones
and emergency service providers.
Keeping you connected is a top priority.
How can I make a payment online?
I might have a problem making my monthly payment. What should I do?
How can I get more data for my plan?
The vast majority of customers on Metro plans already have unlimited talk, text, and data. For customers on plan with limited high speed data, additional buckets of high-speed data can be purchased for as little as $5 for 2GB in the MyMetro app or MyAccount. To change to a plan that includes unlimited high speed data just visit the MyMetro app or MyAccount.
How do I get more mobile hotspot data?
Customers needing additional hotspot data can purchase a data top up for additional data for hotspot in the MyMetro app or through MyAccount.
How are you helping us order devices online?
What is Metro by T-Mobile doing to help customers transact digitally?
Metro by T-Mobile has been working behind the scenes to improve the online experience for our customers. Due to COVID-19, we are making some additional online services available early to support customers. You can now purchase and activate select plans and services online using our activation tool.
How is the T-Mobile network functioning?
Our network is performing incredibly well. We have teams working 24/7 to ensure it continues to perform for all our customers, even under times of anticipated heavier traffic.
What is T-Mobile doing to boost network capacity?
T-Mobile is continuing to take steps to help ensure everyone across the country can stay connected during this critical time. We have agreements with multiple spectrum holders to temporarily light up additional 600 MHz spectrum, expanding network capacity for customers across the country. We’re also expanding roaming access for Sprint customers to use the T-Mobile network. More here.
I come into your stores all of the time - how do I know they're safe?
We want to ensure we’re available to serve you in person so we’re taking a number of precautions to ensure you and our employees are safe. These include:
- Requiring masks or facial coverings for employees, customers and visitors age 2 and over, at all times.
- Continuing increased cleaning and sanitization
- Making hand sanitizer available throughout the stores
- Interacting at a safe distance
- Adding signage in stores indicating where you and other customers should stand
Gentle reminder, if you’re not feeling well, we have a lot of great self-help options: You can manage your account on the MyMetro app on your device. You can log onto MyAccount to chat with an expert, check your usage, make a payment, or upgrade your plan as well as purchase devices and accessories on MetrobyT-Mobile.com.
Please note that according to the Centers for Disease Control and Prevention Guidelines, cloth face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
Are all of your stores open?
For those customers needing in-person support and essential services from one of our trusted store representatives please visit the Metro by T-Mobile store locator to find store status in your area. Metro by T-Mobile is following all state and local guidelines including social distancing recommendations.
The closest Metro by T-Mobile has closed due to the COVID-19 outbreak; what should I do if I want to purchase or need to activate my phone?
What if I only want to order online?
Why are you closing certain stores?
Each day we closely monitor this situation and evaluate the appropriate steps we need to take as a business to align State, Local and Federal Government guidelines with what’s best for our customers and our employees. We made this decision in support of social distancing recommendations and to limit gatherings of people.