Metro by T-Mobile Customers Get the Best from T-Mobile 's Network
Got one of these messages below?
- Looks like your phone needs a software update
- Your LTE setting may be affecting service quality
- Your VoLTE setting may be affecting service quality
Looks like your phone needs a software update
- Find your device below and follow the steps to check for a software update.
- If you don't see your device or the steps don't work, please stop by your nearest Metro by
T-Mobile store and we will be glad to assist you.
Apple
- From the Home screen, tap Settings > General > Software Update.
- If an update is available, tap to download and install.
Samsung
- From the Home screen tap Settings > Software update > Download and install.
- Tap Ok > Start. When the restart message appears, tap OK.
LG
- From the Home screen, tap Settings > System > Update Center.
- Tap System update > Check for updates.
- Follow the on-screen prompts to download and install the latest software update.
One Plus
- From the Home screen, swipe up, then tap Settings.
- Tap System update > Check for updates.
- Follow the on-screen prompts to update to the latest software.
Your LTE setting may be affecting service quality
- We want everyone to take advantage of our great network and noticed your LTE settings are disabled.
- It’s easy to update! Just find your device below and follow the step-by-step instructions to enable LTE on your device.
- If you don't see your device or the steps don't work, please stop by your nearest Metro by
T-Mobile store and we will be glad to assist you
Apple
- From the Home screen, tap Settings > Cellular or Cellular Data.
- If you have an iPhone with an eSIM, tap the line you're making changes to.
- Tap Cellular Data Options, then tap the Enable LTE toggle.
- If you don't see the toggle, tap Voice & Data or Data and choose LTE.
Samsung
- Open the Settings app and tap Mobile Networks. If you don't see it, tap Connections first.
- Tap Network Mode and choose an option that says LTE.
LG
- From your apps list, tap Settings > Network > Mobile networks.
- Tap Network mode and choose an option that says LTE.
OnePlus
- From the Home screen, swipe up, then tap Settings.
- Tap
Wi-Fi & internet > SIM & network > Preferred network type. - Choose an option that says LTE.
Your VoLTE setting may be affecting service quality
- We want everyone to take advantage of our great network and noticed your VoLTE settings are disabled.
- It’s easy to update! Just find your device below and follow the step-by-step instructions to enable VoLTE on your device.
- If you don't see your device or the steps don't work, please stop by your nearest Metro by
T-Mobile store and we will be glad to assist you.
Apple
- From any Home screen, tap Settings > Cellular or Cellular Data > Cellular Data Options.
- If you have an iPhone with an eSIM, tap the line you're making changes to.
- Tap Enable LTE and choose Voice & Data.
Samsung
- Open the Settings app and tap Connections > Mobile networks.
- Slide the VoLTE calls switch to the ON or OFF position.
- If it's not there open the Phone app, press the Menu icon with three dots, and check in Settings.
LG
- From any home screen, tap Phone.
- Tap Menu > Call settings.
- Tap the VoLTE switch to turn it on or off.
*Coverage not available in some areas. Some uses may require certain plan or feature; see