Payments Made Simple

Use these fast and easy ways to make your monthly payment. 

One-time payment

Make your payment for free in the MyMetro app or online.

Expect a payment reminder text, which will notify you of your balance, account number, and due date. If your account has a credit balance, the reminder will not be sent. 

Manage Wallet

Save a payment method

  1. From My Account account, select the My Account drop-down menu. 
  2. Select Profile.
  3. Select + Add Payment Method.
  4. Enter your payment method details.
  5. Accept the Terms & Conditions, then select Submit.
  6. Select Continue to return to the homepage.

Edit or remove a payment method

  1. Log in to My Account and select the My Account drop-down. 
  2. Select Profile.
  3. In the Payment Method section, select the expand arrow.
  4. Select the card to update or select Delete Payment Method to remove.
  5. Select Confirm to update.  


Set up automatic payments 

AutoPay is an effortless way to make payments. Metro by T-Mobile will automatically deduct your payment using your preferred credit or debit card three days before your due date.

  • Save up to $5 per account by using AutoPay.
  • Set up AutoPay: 
    • Use the MyMetro App: Select Payments, enter your payment details, select the card, and choose Turn on AutoPay.
    • Set up AutoPay online: Log in to My Account, select Pay Now, enter your payment details, and select Use this card for AutoPay. Select Agree and submit payment.
  • Once set up, AutoPay will take effect 3 days before your next payment due date.
  • Change your payment method in the Payment Wallet using the MyMetro app or online. 


Find a store near you

  • Search for a nearby location to pay in-person at one of our Metro by T-Mobile stores.
  • In-store payment fee is due at time of payment.
  • Enter your address or ZIP code to search.

Missed payments

What if I'm unable to pay by the due date?

Payment must be received by the due date. Service is suspended temporarily until payment is made. 

Is my service cycle impacted when my payment is late?

Late payments may result in fewer days of service that month.

My account is suspended and I made my payment, now what?

Once payment is received, it's posted to the account within 2 hours and service is automatically restored.

What happens if I miss two consecutive payments?

If payment isn't received for two consecutive due dates, service is disconnected and may risk phone number availability.

Need more help?

Visit our Metro by T-Mobile Support site and fix the most common issues, right from your device! If you still have questions, contact us.

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